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Dispositions

Quiz by Amy Adams

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11 questions
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  • Q1

    For which of the following do we NOT provide transportation?

    HPSM

    Aetna

    AHC DE

    AHC PA

    30s
  • Q2

    If a member needs transportation, you need to verify thier address?

    true
    false
    True or False
    30s
  • Q3

    How many voicemails should be left weekly?

    Unlimited

    2

    Until the member joins an event

    5

    30s
  • Q4

    If a member needs tranportation to a KO event, you should ask for any special instructions and special needs such as a wheel chair

    true
    false
    True or False
    30s
  • Q5

    Which disposition do we use if the member say they think they will join an event

    HV_Select event attending

    CFL_Attending

    CFL_Confirmed attending

    CFL_Busy call back 

    30s
  • Q6

    Which disposition do we use if the member agrees to attend an event WITH spouse

    CFL_Select event attending

    CFL_Left Voicemail

    CFL_Attending with Spouse

    30s
  • Q7

    You can use the disposition CFL_Successful interaction for regular calls

    false
    true
    True or False
    30s
  • Q8

    A member tells you they are not interested. Which disposition do you use

    CFL_Spoke to member

    CFL_Do not call

    CFL_Busy call back this event

    CFL_Successful Interaction

    30s
  • Q9

    A member mentions to you they are driving at the moment, which disposition do you use

    CFL_Busy call back this event

    CFL_Busy call back next event

    CFL_Left voicemail

    30s
  • Q10

    Which of the following dispositions do we not use

    CFL_Spoke with someone

    Anything starting with HV

    Anything starting with SP

    We do not use any of these

    CFL_Vaccine Response

    30s
  • Q11

    If you are not sure about a particular call and disposition just put no answer

    false
    true
    True or False
    30s

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