Dispositions
Quiz by Amy Adams
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
For which of the following do we NOT provide transportation?
HPSM
Aetna
AHC DE
AHC PA
30s - Q2
If a member needs transportation, you need to verify thier address?
truefalseTrue or False30s - Q3
How many voicemails should be left weekly?
Unlimited
2
Until the member joins an event
5
30s - Q4
If a member needs tranportation to a KO event, you should ask for any special instructions and special needs such as a wheel chair
truefalseTrue or False30s - Q5
Which disposition do we use if the member say they think they will join an event
HV_Select event attending
CFL_Attending
CFL_Confirmed attending
CFL_Busy call back
30s - Q6
Which disposition do we use if the member agrees to attend an event WITH spouse
CFL_Select event attending
CFL_Left Voicemail
CFL_Attending with Spouse
30s - Q7
You can use the disposition CFL_Successful interaction for regular calls
falsetrueTrue or False30s - Q8
A member tells you they are not interested. Which disposition do you use
CFL_Spoke to member
CFL_Do not call
CFL_Busy call back this event
CFL_Successful Interaction
30s - Q9
A member mentions to you they are driving at the moment, which disposition do you use
CFL_Busy call back this event
CFL_Busy call back next event
CFL_Left voicemail
30s - Q10
Which of the following dispositions do we not use
CFL_Spoke with someone
Anything starting with HV
Anything starting with SP
We do not use any of these
CFL_Vaccine Response
30s - Q11
If you are not sure about a particular call and disposition just put no answer
falsetrueTrue or False30s