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DPA
Quiz by Australia Training
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11 questions
Show answers
- Q1What is DPA designed to do?Ensures the protection of personal informationEnsure personal information is widely availableEnsures personal information is cheap to purchase120s
- Q2If 1 Mandatory DPA is incorrect, how many additional questions are needed?1342120s
- Q3A customer wants a TP to speak on their behalf, who needs to confirm DPA?Skip DPAAccount HolderThird PartyTeam Leader120s
- Q4If ongoing Third Party access is requested, what must we set up?Third Party name and postcodeThird Party PhotoThird Party name and passwordThird Party password120s
- Q5If a Third Party cannot confirm DPA or password, what is the appropriate action?Transfer the call to Customer SupportTerminate the callContinue with the callTransfer the call to a Team Leader120s
- Q6DPA was confirmed but you found employer was incorrect, what is the most appropriate action?Take no actionUpdate on file and record previous in the noteRecord previous in the noteUpdate on file120s
- Q7A customer calls in advising their name is Rach, but on file it is Rachael, what is the most appropriate action?Continue with the callAsk 2 more additional DPA questionsAdvise the customer their name on file is RachaelReconfirm full name120s
- Q8If unsure on any DPA answers always confirm the....DateText styleApplication progressSpelling120s
- Q9When closing down an account, what information is kept on file to prevent a DPA breach?Outstanding balanceOnline banking detailsBank detailsBasic information120s
- Q10What's one of the purposes of GDPR (2018)To give individuals outside of the EU more controlTo give the government more control over personal dataTo give control to individuals over their personal dataTo give more control businesses over personal data120s
- Q11{....................} is when the customer requests all their information or data that we hold on them. This includes notes on their file, call recordings, and written documents.Subject Access Data ProtectionData Subject Access RequestGeneral Data Access RequestData Request Access120s