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Driver Account

Quiz by Andrew Maly

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8 questions
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  • Q1
    In a driver account, the PIN # is tied to the
    cow
    horse
    vehicle
    driver
    120s
  • Q2
    Before you add the Vehicle PIN #, it's important to...
    Review the account information and eliminate all vehicle limits because limits are only for fuel cards.
    see how the other vehicle PIN #'s are set up in the account and then as a standard set daily, monthly, and swipe limits.
    Count up the number of vehicles and divide that number by 5. When you finish identify the best limit possible and put in whatever you'd like.
    set swipe limit, daily limit and monthly limit on ALL vehicles.
    120s
  • Q3
    What below is NOT true about organization levels of driver fuel cards and vehicle ID's?
    Sometimes when you see limits in a default set-up, which is not necessarily the best practice to follow.
    Look at each account to see how drivers and vehicles are organized.
    Organization or department levels are only for vehicles.
    Organization levels or departments are how billing is organized so it's important to get the organization of all fuel cards and PIN #'s correct for each customer.
    120s
  • Q4
    When adding a card for a driver, the first checkpoints you should make are to...
    be sure to ask for help and then search inside of Fleet Net Pro to see how the fuel cards are built.
    call the fleet manager and ask questions to ensure you understand what they need.
    check salesforce to ensure you complete a 10-point check, review account information in Fleet Commander if it's a Universal account, and the commence building driver fuel card.
    review all information in Fleet Commander, make sure you review how other cards are being built up and then add the Driver PIN #.
    120s
  • Q5
    Quick Review on modifying a card. Which below is NOT true?
    When canceling a card, the card is no longer active and can't be reactivated so be sure to confirm the identity of card.
    Be sure to check the address before mailing a fuel card out.
    When you replace a driver card, the fuel card is canceled and then another card is mailed.
    When reporting a card as Lost/Stolen, the card is automatically canceled and then a replacement is sent out to default address.
    120s
  • Q6
    When you finish creating a driver card or any card, be sure to...
    Record all information in Salesforce. No need to inform customer if they called in or emailed.
    "Copy" and "Paste" card description and fuel card address into the confirmation message to the customer to ensure no difference in what the customer requested.
    Just send a quick message to the customer notifying them of completion of card addition.
    Don't put the driver ID on a driver account fuel card because then the driver is publicizing the PIN # to the whole world!
    120s
  • Q7
    When the driver is at the station with the fuel card of a driver account,
    they type in their vehicle ID/PIN # and odometer in order to use their fuel card.
    they type in their PIN # and then Driver ID/PIN # which allows them to activate card usage.
    they type in the driver ID/PIN # and odometer in order to use the fuel card.
    they punch in their odometer and then they can use their fuel card.
    120s
  • Q8
    A customer emails and says the driver has a card with a broken magnetic strip what do you do?
    Click "replace card" and inform the customer that they need to cut/destroy the current card as soon as the new fuel card arrives.
    Click "Cancel Card" and let the customer know a card is on its way.
    Click "Report Lost/Stolen" and inform the customer that they need to cut/destroy the current card as soon as the new fuel card arrives.
    Click "Report Lost/Stolen" and let the customer know a card is on its way.
    120s

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