Duplicate Title Quiz
Quiz by Ana Gilpen
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
What status would you place the account in if you have an application that requires a borrow signature?
Waiting for Title
Forms Generated
Ready for Check Processing
Waiting for Customer
30s - Q2
Where would you go to find the correct shipping method and account number when creating the shipping labels for a client?
Client Shipping Matrix In TSG Knowledge Base
DLS Help
Client SOP
FedEx Website
30s - Q3
Where do you input the tracking information for a shipment?
Duplicate Title Tracking Log
DLS Daily Shipping Tracker
Client SOP
TSG Knowledge Base
30s - Q4
You can always generate applications from the TMS account.
True - the applications in TMS are always current
False - some forms are out of date and we need to look up the most recent revision
True - because you cannot get applications from anywhere else
False - You never generate applications out of TMS
30s - Q5
What status would you place the TMS account in if you are waiting for more information or clarification from the client?
Forms Generated
Waiting for Client
Ready for Check Processing
Waiting for Title
30s - Q6
What status would you place a TMS account in if you have requested a check on the account?
Waiting for Client
Ready for Check Processing
Waiting for Customer
Waiting for Title
30s - Q7
What status would you place a TMS account in if you are waiting for information or clarification from an internal team?
Ready for Check Processing
Forms Generated
Waiting for Title
Waiting for Client
30s - Q8
What status will you place the TMS account in if you have cancelled a check request?
Forms Generated
Waiting for Title
Ready for Check Processing
Waiting for Customer
30s - Q9
Each client will mainly utilize either FedEx or UPS as their preferred mailing carrier
True
False
30s - Q10
What will you do with the completed packets once you have requested the checks?
Take packet to DLS for processing
Drop off packet to the OST team for check matching
Shred the packet
Take the packet to the mail room to be mailed
30s - Q11
How do you navigate to the Duplicate Title processing screen in TMS?
BPO > Duplicate Title > Work Duplicate Title Request
BPO > Direct Lending Services > Log Documents
BPO > Direct Lending Services > Work DLS Request
BPO > Duplicate Title > Duplicate Title Request Report
30s - Q12
How do you know what VINs you will be working for the day?
Team lead will send out the Dup report and will assign VINs to each team member by color
Ask your Supervisor
You just pick random VINs
30s - Q13
What is the SLA to process the Duplicate Title Requests?
2-days
5-days
3-days
15-days
30s - Q14
What does SLA stand for?
Service Level Agreement
Standard Lease Agreement
Standard Level Agreement
30s - Q15
All clients have the same shipping account numbers
True
False
30s