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Duplicate Title Quiz

Quiz by Ana Gilpen

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17 questions
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  • Q1

    What status would you place the account in if you have an application that requires a borrow signature?

    Waiting for Title

    Forms Generated

    Ready for Check Processing

    Waiting for Customer

    30s
  • Q2

    Where would you go to find the correct shipping method and account number when creating the shipping labels for a client? 

    Client Shipping Matrix In TSG Knowledge Base

    DLS Help

    Client SOP

    FedEx Website

    30s
  • Q3

    Where do you input the tracking information for a shipment? 

    Duplicate Title Tracking Log

    DLS Daily Shipping Tracker

    Client SOP

    TSG Knowledge Base

    30s
  • Q4

    You can always generate applications from the TMS account.

    True - the applications in TMS are always current

    False - some forms are out of date and we need to look up the most recent revision 

    True - because you cannot get applications from anywhere else

    False - You never generate applications out of TMS

    30s
  • Q5

    What status would you place the TMS account in if you are waiting for more information or clarification from the client? 

    Forms Generated

    Waiting for Client

    Ready for Check Processing

    Waiting for Title

    30s
  • Q6

    What status would you place a TMS account in if you have requested a check on the account?

    Waiting for Client

    Ready for Check Processing

    Waiting for Customer

    Waiting for Title

    30s
  • Q7

    What status would you place a TMS account in if you are waiting for information or clarification from an internal team? 

    Ready for Check Processing 

    Forms Generated

    Waiting for Title

    Waiting for Client

    30s
  • Q8

    What status will you place the TMS account in if you have cancelled a check request? 

    Forms Generated

    Waiting for Title

    Ready for Check Processing

    Waiting for Customer

    30s
  • Q9

    Each client will mainly utilize either FedEx or UPS as their preferred mailing carrier

    True

    False

    30s
  • Q10

    What will you do with the completed packets once you have requested the checks?

    Take packet to DLS for processing

    Drop off packet to the OST team for check matching

    Shred the packet

    Take the packet to the mail room to be mailed

    30s
  • Q11

    How do you navigate to the Duplicate Title processing screen in TMS? 

    BPO > Duplicate Title > Work Duplicate Title Request

    BPO > Direct Lending Services > Log Documents

    BPO > Direct Lending Services > Work DLS Request

    BPO > Duplicate Title > Duplicate Title Request Report

    30s
  • Q12

    How do you know what VINs you will be working for the day?

    Team lead will send out the Dup report and will assign VINs to each team member by color

    Ask your Supervisor

    You just pick random VINs

    30s
  • Q13

    What is the SLA to process the Duplicate Title Requests? 

    2-days

    5-days

    3-days

    15-days

    30s
  • Q14

    What does SLA stand for?

    Service Level Agreement

    Standard Lease Agreement

    Standard Level Agreement

    30s
  • Q15

    All clients have the same shipping account numbers

    True

    False

    30s

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