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Email etiquette

Quiz by Olumide

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20 questions
Show answers
  • Q1
    Which of the following is NOT a good practice for email etiquette?
    Proofreading for grammar and spelling errors
    Replying promptly to important emails
    Using a professional salutation and closing
    Using excessive capitalization in the email body
    30s
  • Q2
    What should you do before hitting 'send' on an email?
    Reply immediately without reviewing the email
    Proofread for grammar and spelling errors
    Use excessive capitalization in the subject line
    Include multiple recipients in the 'To' field
    30s
  • Q3
    When is it appropriate to use 'cc' (carbon copy) in an email?
    When you want to send a confidential message
    When you want to attach files to the email
    When you want to inform additional recipients about the email
    When you want to reply to the sender only
    30s
  • Q4
    What should you consider when choosing an email subject line?
    Making it concise and relevant to the email content
    Using excessive exclamation marks for emphasis
    Using vague and ambiguous language
    Including personal anecdotes in the subject line
    30s
  • Q5
    What should you avoid in email signatures when maintaining professional etiquette?
    Including a professional job title
    Adding personal contact information
    Using a simple and clean font
    Including political or controversial statements
    30s
  • Q6
    How should you address your recipient in a professional email?
    Using informal language and slang
    Using a respectful and appropriate salutation
    Referring to them by their first name only
    Omitting any salutation altogether
    30s
  • Q7
    When replying to an email, what should you do to ensure clarity and understanding in your response?
    Avoid using paragraphs or line breaks
    Include irrelevant details and anecdotes
    Write in a formal and complex manner
    Use clear and concise language
    30s
  • Q8
    What is the appropriate tone to use in professional emails?
    A polite and respectful tone
    A sarcastic and humorous tone
    A confrontational and aggressive tone
    A casual and informal tone
    30s
  • Q9
    What should you do if you need to send a large file attachment in an email?
    Use a file-sharing service or cloud storage and provide a download link
    Split the file into multiple smaller attachments
    Send the file as an executable (.exe)
    Use a compression tool to reduce the file size
    30s
  • Q10
    When is it appropriate to use 'Reply All' in an email?
    When you want to forward the email to others
    When you want to send a private response to the sender
    When all recipients need to be kept updated or involved in the conversation
    When you want to add recipients who were not originally included
    30s
  • Q11
    Which of the following is considered a polite way to address the recipient in a professional email?
    To whom it may concern,
    Hello there,
    Dear Mr. Smith,
    Hey John,
    30s
  • Q12
    When should you use a professional email signature?
    Only when emailing your boss
    At the end of each email you send
    Only when emailing clients
    Never, it's not necessary
    30s
  • Q13
    What should you avoid in the subject line of a professional email?
    Using all capital letters
    Including personal information
    Using abbreviations
    Using emojis
    30s
  • Q14
    Which of the following is NOT a good practice for professional email communication?
    Using excessive exclamation marks!!!!
    Keeping the email concise and to the point
    Avoiding informal language and slang
    Using proper grammar and punctuation
    30s
  • Q15
    What is the appropriate response time for professional email correspondence?
    Within a week
    Within a few hours
    Within 24-48 hours
    Within a month
    30s

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