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Email Etiquette

Quiz by Rogevir Rivera

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10 questions
Show answers
  • Q1
    Alex receives an email from Jamie asking for feedback on a report. What is the best way for Alex to ensure the response is clear and effective?
    Forward the email to another colleague and ask them to respond instead.
    Reply with a short sentence saying “Looks good” without any details.
    Provide a detailed review of the report in the reply and offer constructive feedback.
    120s
  • Q2
    Morgan is emailing Dr. Lee to request a meeting. What should Morgan include in the email to ensure it is professional and respectful?
    Just write “Can we meet?” and do not include any specific details or time suggestions.
    Use a vague subject line like "Meeting Request" and avoid including any details about the meeting’s purpose.
    Clearly state the purpose of the meeting in the subject line and body, include availability, and use a formal greeting and closing.
    120s
  • Q3
    Taylor wants to follow up on an email sent a week ago to Jordan about a project update but hasn’t received a response. What is the most appropriate action for Taylor?
    Send a polite follow-up email with a clear subject line referencing the previous email and briefly restating the request.
    Send an email with the subject line "URGENT: Follow-Up" and use multiple exclamation points to express urgency.
    Call the recipient directly without following up via email.
    120s
  • Q4
    Casey is crafting an email to a potential employer, Ms. Carter. Which of the following practices is crucial for Casey to demonstrate professionalism?
    Use a lot of exclamation points to show enthusiasm.
    Proofread the email for spelling and grammatical errors, and use a clear subject line and formal greeting.
    Use casual language and slang to appear friendly.
    120s
  • Q5
    Riley is responding to an email from Jordan with a question. How should Riley structure the reply?
    Directly answer the question, provide any necessary additional information concisely, and use a professional sign-off.
    Send a one-word response and omit a sign-off.
    Begin with a long-winded explanation of unrelated topics before answering the question.
    120s
  • Q6
    Alex is part of a project team, and an email is sent to everyone with updates. Alex has a comment that only applies to Taylor. How should Alex reply?
    Reply directly to Taylor to keep the email chain uncluttered.
    Ignore the email and wait for a separate conversation to discuss the comment.
    Use "Reply All" to ensure everyone sees the comment.
    120s
  • Q7
    Jamie is composing an email to a client, Mr. Smith. What should Jamie avoid to maintain a professional tone?
    Using standard punctuation and formal language.
    Keeping the email concise and clear with a polite sign-off.
    Including excessive punctuation, using all caps, and incorporating slang.
    120s
  • Q8
    Morgan receives an email with a request that cannot be fulfilled immediately. What is the best way for Morgan to handle this situation?
    Reply promptly acknowledging the request, provide a timeline for when a response can be given fully, and thank the sender for their patience.
    Ignore the email until the request can be fulfilled.
    Send a vague response saying the request will be addressed later.
    120s
  • Q9
    Taylor is drafting an email to Professor Adams to clarify a class assignment. What should Taylor ensure before sending it?
    Check Professor Adams’s email address and proofread for clarity and any mistakes.
    Use a casual tone and avoid using a subject line.
    Send the email without proofreading to save time.
    120s
  • Q10
    Riley is forwarding an email containing sensitive information to a colleague, Jordan. What precaution should Riley take before sending it?
    Forward the email without any additional checks.
    Double-check that the email is going to Jordan and ensure no sensitive information is included in the forwarded content.
    Send it to all colleagues to ensure everyone is informed.
    120s

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