Emotional intelligency
Quiz by Evaristo
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10 questions
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- Q1What is emotional intelligence?The ability to play a musical instrument with precision.The ability to solve complex mathematical equations.The ability to speak multiple languages fluently.The ability to recognize, understand, and manage our own emotions and the emotions of others.30s
- Q2Which of the following is not a component of emotional intelligence?Logical reasoningSelf-awarenessSocial skillsEmpathy30s
- Q3What is the difference between sympathy and empathy?Sympathy and empathy both involve feeling compassion or pity for someone, but empathy goes a step further in understanding and sharing their feelings.Sympathy is feeling compassion or pity for someone, while empathy is the ability to understand and share the feelings of someone else.Sympathy is the ability to understand and share the feelings of someone else, while empathy is feeling compassion or pity for someone.Sympathy and empathy are the same thing.30s
- Q4Which of the following is a characteristic of high emotional intelligence?Being over emotional and quiet.Being able to effectively manage and regulate one's own emotions.Being very soft.Having a high IQ.30s
- Q5Which of the following is not an example of emotional intelligence?Showing empathy and understanding towards others.Having good communication skills.Being easily stressed and unable to manage it effectively.Recognizing and understanding one's own emotions.30s
- Q6Which of the following is a key aspect of emotional intelligence?Being creative.Emotional self-control.Logical reasoning.Physical strength.30s
- Q7What is emotional self-awareness?The ability to predict future emotional events.The ability to reduce and ignore your own emotions.The ability to recognize and understand your own emotions.The ability to control the emotions of others.30s
- Q8What is the role of empathy in emotional intelligence?Empathy is the ability to control and reduce your own emotions.Empathy is the ability to manipulate the emotions of others for personal gain.Empathy is not related to emotional intelligence.Empathy is the ability to understand and put yourself in other peoples shoes.30s
- Q9Which of the following is an important aspect of emotional intelligence in customer service?EfficiencyAccuracyEmpathyPersuasion30s
- Q10What is the importance of emotional intelligence in customer service?Reducing customer complaintsSpeeding up service interactionsBuilding relationship and trust with customersIncreasing sales30s