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Emotional intelligency

Quiz by Evaristo

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10 questions
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  • Q1
    What is emotional intelligence?
    The ability to play a musical instrument with precision.
    The ability to solve complex mathematical equations.
    The ability to speak multiple languages fluently.
    The ability to recognize, understand, and manage our own emotions and the emotions of others.
    30s
  • Q2
    Which of the following is not a component of emotional intelligence?
    Logical reasoning
    Self-awareness
    Social skills
    Empathy
    30s
  • Q3
    What is the difference between sympathy and empathy?
    Sympathy and empathy both involve feeling compassion or pity for someone, but empathy goes a step further in understanding and sharing their feelings.
    Sympathy is feeling compassion or pity for someone, while empathy is the ability to understand and share the feelings of someone else.
    Sympathy is the ability to understand and share the feelings of someone else, while empathy is feeling compassion or pity for someone.
    Sympathy and empathy are the same thing.
    30s
  • Q4
    Which of the following is a characteristic of high emotional intelligence?
    Being over emotional and quiet.
    Being able to effectively manage and regulate one's own emotions.
    Being very soft.
    Having a high IQ.
    30s
  • Q5
    Which of the following is not an example of emotional intelligence?
    Showing empathy and understanding towards others.
    Having good communication skills.
    Being easily stressed and unable to manage it effectively.
    Recognizing and understanding one's own emotions.
    30s
  • Q6
    Which of the following is a key aspect of emotional intelligence?
    Being creative.
    Emotional self-control.
    Logical reasoning.
    Physical strength.
    30s
  • Q7
    What is emotional self-awareness?
    The ability to predict future emotional events.
    The ability to reduce and ignore your own emotions.
    The ability to recognize and understand your own emotions.
    The ability to control the emotions of others.
    30s
  • Q8
    What is the role of empathy in emotional intelligence?
    Empathy is the ability to control and reduce your own emotions.
    Empathy is the ability to manipulate the emotions of others for personal gain.
    Empathy is not related to emotional intelligence.
    Empathy is the ability to understand and put yourself in other peoples shoes.
    30s
  • Q9
    Which of the following is an important aspect of emotional intelligence in customer service?
    Efficiency
    Accuracy
    Empathy
    Persuasion
    30s
  • Q10
    What is the importance of emotional intelligence in customer service?
    Reducing customer complaints
    Speeding up service interactions
    Building relationship and trust with customers
    Increasing sales
    30s

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