English level test
Quiz by Катерина
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- Q1
If a customer ______ their PIN three times incorrectly, their card will be blocked.
had entered
will enter
enters
entered
30s - Q2
A customer called yesterday and asked if he ______ his loan application online.
could track
will track
is tracking
can track
30s - Q3
If the client ______ all the required documents, we would have processed the loan faster.
provides
had provided
has provided
will provide
30s - Q4
The bank representative recommended that the customer ______ a complaint with the fraud department.
will file
filing
files
file
30s - Q5
By the time the client called, we ______ the transaction as suspicious.
have already flagged
already flagged
was flagging
had already flagged
30s - Q6
The terms and conditions state that the customer ______ the agreement before opening an account.
has read
must read
should read
reads
30s - Q7
If I ______ you, I would check my account balance before making a payment.
were
was
am
would be
30s - Q8
The customer complained that they ______ an email confirmation after submitting their loan application.
don’t receive
hadn't receive
didn't receive
haven’t received
30s - Q9
The bank’s system is designed ______ unauthorized transactions.
to detect
detecting
detect
detected
30s - Q10
Customers ______ verify their identity before making a large transfer.
must
would
may
could
30s - Q11
The client wanted to know how long it ______ to process an international transfer.
is taking
will take
takes
took
30s - Q12
If the bank’s security system hadn’t detected the issue, the fraudulent transaction ______ unnoticed.
had gone
would have gone
went
would go
30s - Q13
A transaction that is pending means:
It was refunded.
It is on hold and not processed yet.
It has been completed.
It was canceled.
30s - Q14
Your colleague says, “The system is down at the moment.” What does this mean?
The system is processing transactions.
The system is temporarily not working.
The system is updating automatically.
The system is faster than usual.
30s - Q15
A customer says, “I’m afraid I’ve been overcharged.” What does overcharged mean?
The bank took less money than expected.
The card was blocked.
The bank took more money than expected.
The transaction was reversed.
30s