Quizalize logo
placeholder image to represent content

English phrases and conversations for hospitality professionals: Front Desk

Quiz by Yulia Golovina

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can
  • edit the questions
  • save a copy for later
  • start a class game
  • automatically assign follow-up activities based on students’ scores
  • assign as homework
  • share a link with colleagues
  • print as a bubble sheet

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

New Quizalize solo game modes
29 questions
Show answers
  • Q1
    What phrase should a front desk clerk use to welcome a guest upon arrival?
    What do you want?
    Welcome to our hotel! How can I assist you?
    Have a seat and wait for your turn.
    Can I have your ID?
    30s
  • Q2
    What is an appropriate response if a guest asks for directions to a nearby restaurant?
    Why do you want to go there?
    You should have checked online.
    Certainly! It's just two blocks down this street on your left.
    I have no idea, just Google it.
    30s
  • Q3
    How should a front desk agent respond when a guest is unhappy about their room?
    That's just how it is.
    I apologize for the inconvenience. Let me help you find a solution.
    I can't help you with that.
    You should have chosen a better room.
    30s
  • Q4
    What should a front desk clerk say when informing a guest about the checkout time?
    I don't know, check your confirmation.
    You need to leave by noon.
    You can stay as long as you want.
    Checkout is at 11 AM. Would you like a late checkout option?
    30s
  • Q5
    What is a courteous way to thank a guest after they check in?
    Make sure to pay the bill.
    Hope you don't regret it.
    Thank you for choosing our hotel! We hope you enjoy your stay.
    Is there anything else you need?
    30s
  • Q6
    How should a front desk clerk handle a guest's request for extra towels?
    We don’t do that.
    You can find some in the hallway.
    Of course! I will have extra towels sent to your room right away.
    How many do you need?
    30s
  • Q7
    What is the best way to ask a guest if they need help with their luggage?
    May I assist you with your luggage?
    Can you handle it yourself?
    Just leave it there.
    It's your responsibility.
    30s
  • Q8
    What should a front desk clerk say when a guest expresses they had a great stay?
    I hope you come back next time.
    Glad you liked it, now please leave.
    That's good to hear, I guess.
    We're thrilled to hear that! Thank you for your kind words.
    30s
  • Q9
    How should a front desk clerk respond to a request for a wake-up call?
    Absolutely! What time would you like the wake-up call?
    Why do you need that?
    We don’t provide that service.
    You could set an alarm on your phone.
    30s
  • Q10
    What is an appropriate way to handle a situation where a guest is complaining about noise from a nearby room?
    I’m sorry to hear that! Let me see how I can assist you with this issue.
    It's not my problem.
    You should just deal with it.
    There’s nothing we can do.
    30s
  • Q11
    A guest insists that their reservation included breakfast, but they do not see it listed. What should the front desk agent say?
    Breakfast is not our responsibility.
    Let me check your reservation details and see how we can accommodate your request for breakfast.
    It doesn't include breakfast.
    You must have misremembered.
    30s
  • Q12
    What should a front desk agent say to a guest who is complaining about their check-in process taking too long?
    Check-in times can vary.
    You should have arrived earlier.
    It's just how busy we are.
    I appreciate your patience. We're experiencing a high volume of guests today, but I will assist you as quickly as possible.
    30s
  • Q13
    When a guest complains about the lack of hot water in their shower, what is the most appropriate response from a front desk agent?
    There's nothing we can do about that.
    Hot water issues are common.
    I apologize for the inconvenience. Let me report this issue to maintenance right away so we can resolve it for you as soon as possible.
    You can try turning it on longer.
    30s
  • Q14
    When a guest complains about a noisy room, which of the following responses is most appropriate for a front desk agent?
    I understand how frustrating this can be. Let me see if we can move you to a quieter room.
    You should have chosen a different hotel.
    That's not our problem.
    Noise complaints are common here.
    30s
  • Q15
    If a guest is unhappy with their room's cleanliness, what would be the best response from a front desk agent?
    I apologize for the inconvenience. I will notify our housekeeping team right away to address this issue.
    It's probably just your perception.
    Cleanliness is not guaranteed.
    You can clean it yourself.
    30s

Teachers give this quiz to your class