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10 questions
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  • Q1

    Listening is poor when_________.

    we experience message overload

    we experience psychological noise.

    we do not expend the effort

    All of these are correct.

    30s
    EN7LC-II-a-6
  • Q2

    Which is true?

    Listening is physical; hearing is psychological.

    It is possible to hear without listening.

    Listening and hearing are remarkably similar

    It is possible to listen without hearing.

    30s
    EN7LC-II-a-6
  • Q3

    The stages of listening include all BUT

    understanding

    responding

    activating.

    attending

    30s
    EN7LC-II-a-6
  • Q4

    When listening for information, it is wise to________.

     be opportunistic by learning what you can from this speaker, even if you learn what not to do.

    listen for details rather than the main ideas.

    make some quick judgments about the speaker, so you are not misled.

     tie the message and speaker together in your mind.

    30s
    EN7LC-II-a-6
  • Q5

    Research cited in your text shows listening to be a significant factor in maintaining. 

    career success

    family relationships

    marital relationships

    All of these are correct.

    30s
    EN7LC-II-a-6
  • Q6

    Which of the following are reasons active listening is a must-have skill?

    listening to one another generates new ideas

    listening diffuses conflict

    listening makes you more powerful

    listening makes you feel good

    30s
    EN7LC-II-a-6
  • Q7

    Which of the following are listening techniques to become a better listener? 

    eye contact

    paying attention

    deferred judgment

    proper manner and etiquette

    30s
    EN7LC-II-a-6
  • Q8

    Things that compete with the message for the listener’s attention.

    barriers

     noise

    emotional barriers

    distraction

    30s
    EN7LC-II-a-6
  • Q9

    Why is it called “active listening”?

    you stay active rather than sitting around

    you use your eyes and brain as well as your ears

    you look very focused

    it requires a lot of multi-tasking

    30s
    EN7LC-II-a-6
  • Q10

    Which one is NOT one of the ways to give feedback when listening?

    reflect how the speaker probably feels

    repeat the information back

    put their statement in your own words, to clarify

    give advice

    30s
    EN7LC-II-a-6

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