ES knowledge
Quiz by yuredith isea
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- view complete results in the Gradebook and Mastery Dashboards
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
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- Q1
How many days does the seller have to declare a warranty exclusion?
1 Business day
2 Business days
3 Business days from the reception of the device
3 Business days from the reception of the pictures
30sEditDelete - Q2
The BMW for orders made before October 6 includes:
Camera, Speakers and motherboard
Dead pixels, network issues, battery issues
Charging issues, camera, microphone
Crack screen, charger, screen
30sEditDelete - Q3
If the seller doesn't provide the invoice within 48 business hours after the ultimatum you have to issue the compensation as a:
5% promo code
Partial Refund
10% promo code
Credit request
30sEditDelete - Q4
If the customer says that the package was not delivered what is the first action you have to do?
Advise customer to contact the carrier
Contact the seller to request extra information
Contact the carrier yourself
30sEditDelete - Q5
If there's a visible damage in the pictures provided by the customer what should you do?
Star the return process
You have to warn the customer of the potential warranty exclusion
Declare a warranty exclusion and deny the return
30sEditDelete - Q6
If the smartphone's battery is below 85% what should you do?
Start the return process
Provide a partial refund
Sent a remote solution
30sEditDelete - Q7
If the device is received in a wrong color what should you do?
Offer a 5% as a credit request
Offer a 5% as a partial refund
30sEditDelete - Q8
If the customer is declaring a grade discrepancy with no proof what is the first thing you have to do?
Offer a 40 EUROS partial refund
Offer a 40 EUROS credit request
Start the return
Request pictures of the device to confirm the discrepancy
30sEditDelete