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ES knowledge

Quiz by yuredith isea

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8 questions
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  • Q1

    How many days does the seller have to declare a warranty exclusion?

    1 Business day

    2 Business days

    3 Business days from the reception of the device

    3 Business days from the reception of the pictures

    30s
  • Q2

    The BMW for orders made before October 6 includes: 

    Camera, Speakers and motherboard

    Dead pixels, network issues, battery issues

    Charging issues, camera, microphone 

    Crack screen, charger, screen 

    30s
  • Q3

    If the seller doesn't provide the invoice within 48 business hours after the ultimatum you have to issue the compensation as a: 

    5% promo code

    Partial Refund

    10% promo code

    Credit request

    30s
  • Q4

    If the customer says that the package was not delivered what is the first action you have to do?

    Advise customer to contact the carrier 

    Contact the seller to request extra information 

    Contact the carrier yourself

    30s
  • Q5

    If there's a visible damage in the pictures provided by the customer what should you do?

    Star the return process

    You have to warn the customer of the potential warranty exclusion

    Declare a warranty exclusion and deny the return 

    30s
  • Q6

    If the smartphone's battery is below 85% what should you do?

    Start the return process

    Provide a partial refund 

    Sent a remote solution 

    30s
  • Q7

    If the device is received in a wrong color what should you do?

    Offer a 5% as a credit request

    Offer a 5% as a partial refund 

    30s
  • Q8

    If the customer is declaring a grade discrepancy with no proof what is the first thing you have to do?

    Offer a 40 EUROS partial refund 

    Offer a 40 EUROS credit request 

    Start the return 

    Request pictures of the device to confirm the discrepancy

    30s

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