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Essential Actions and Service-Level Agreements

Quiz by Nikki Hubbard

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3 questions
Show answers
  • Q1
    An EA is
    something that appears on the PM Learner Care Dashboard.
    something that indicates an expected intervention.
    all of the answer choices are correct.
    has a specific function (it appears at certain times and closes at certain times).
    30s
  • Q2
    A SLA is
    are exactly the same for CIs and PMs.
    a representation of a hypothesis about what kind of support will help a student.
    are always measurable in the Metrix.
    is shown only on and individual faculty member's Dashboard.
    30s
  • Q3
    If an EA closes automatically before the specified SLA period has elapsed,
    the EA is not included in SLA calculations.
    the EA is sometimes included in the calculations.
    the EA will populate again in 24 hours.
    the EA will be sent to Holly who will continue to monitor our data.
    30s

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