Question 1

What is a process?

Accepted Answer

A set of activities that transform inputs into outputs

Answer

A risk assessment method

Answer

A one-time activity with a defined end

Answer

A financial planning tool

Question 2

Process management primarily focuses on:

Accepted Answer

Legal compliance

Answer

Managing workflows and operations

Answer

Marketing strategies

Answer

Hiring employees

Question 3

Which of the following is a strategic process planning decision?

Accepted Answer

Employee salaries

Answer

Office location

Answer

<P>Branding</P>

Answer

Capital intensity

Question 4

Capital intensity refers to:

Accepted Answer

The number of employees needed

Answer

The speed of production

Answer

The amount of capital used relative to labor

Answer

Customer satisfaction levels

Question 5

Process flexibility is best described as:

Accepted Answer

The ability to reduce costs

Answer

Marketing adaptability

Answer

The ability to adapt to changes in products or volume

Answer

Employee training levels

Question 6

Customer involvement in a process means:

Accepted Answer

Customers manage production

Answer

Customers only receive the final product

Answer

Customers influence or participate in the process

Answer

Customers finance the company

Question 7

Vertical integration refers to:

Accepted Answer

Expanding product lines

Answer

Controlling multiple stages of production or supply chain

Answer

Outsourcing production

Answer

Increasing employee levels

Question 8

Accepted Answer

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