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15 questions
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- Q11. When a trolley is required in the room, what is the first step does the staff should do?D. The trolley should be opened out or extendedB. Guide the trolley where it does not touch any of the wallsC. It should be parked from exits and out of harm’s wayA. Guests should be asked again where they would prefer it positioned30s
- Q22. What is required on a room service staff when presenting the room service order?A. Basic cooking knowledgeB. Basic garnishing knowledgeD. All of the aboveC. Basic salad dressing knowledge30s
- Q33. What should the room service staff do when all has been explained?A. Depart right awayC. Leave a card for instructionsD. Tell the guest to call when they need somethingB. Explain the process for dirty dish collection30s
- Q44. What should be done by the staff after checking that the guest’s satisfies everything in the hotel services?A. Depart right awayB. Thank them for choosing the accommodationC. Wish the guest “Good Evening”D. All of the above30s
- Q55. What is the aim to make a room service meal such a pleasant occasion?A. To get them to re-order againD. All of the aboveC. To make sure that the guest will to requestB. To generate more profits30s
- Q66. Insults you personally.B. The Know-it-all E. The RamblerF. The VolcanoC. The ClamA. The Free-loader D. The Foreigner30s
- Q77. Acts as if he knows everything in terms of food and service.B. The Know-it-allC. The ClamA. The Free-loaderD. The Foreigner30s
- Q88. Very difficult to communicate with.B. The Know-it-allA. The Free-loaderD. The ForeignerC. The Clam30s
- Q99. Refuses to get to the point but talks on and on about irrelevances.B. The Know-it-allE. The RamblerC. The Clam D. The ForeignerA. The Free-loader30s
- Q1010. Will demand that their meal is on the house.C. The ClamD. The ForeignerA. The Free-loaderB. The Know-it-all30s
- Q1111. Do not present the bills until they are asked for.FalseTrue30s
- Q1212. Be alert that guests may want their bill.FalseTrue30s
- Q1313. When presenting the bill at the table, place it in front of the host (probably the person who asked for the bill) on a small plate from the right.TrueFalse30s
- Q1414. Either the bill is folded so that the amount to be paid cannot be seen by the other guests.FalseTrue30s
- Q1515. Bills presented at bars should be presented on a plate, folded or in a billfold.TrueFalse30s