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Final Exam NWP and VES Training

Quiz by Garnet Caimbon

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20 questions
Show answers
  • Q1
    What does RUM stand for?
    Residential Unit Management
    RealPage Utility Management
    Revenue and Unit Monitoring
    Release and Upgrade Manager
    120s
  • Q2
    What are the 3 types of services/account do we have for NWP?
    RBR, Collections Only and Resident One Bill
    RBR, Bill Only and Resident One Bill
    One Billing, Bill Only and All Services
    RBR, Merged Billing and Collections Only
    120s
  • Q3
    What is the payment option available for Bill Only and R1B accounts?
    On Site
    Autopay
    IVR
    Resident Portal
    120s
  • Q4
    What is RUBS?
    Ratio Utility Billing System
    Ratio Utility Billing Services
    RealPage Utility Billing Software
    Resident Unit Billing System
    120s
  • Q5
    PWA stands for?
    Public Web Alert
    Property Wide App
    Progressive Web Alert
    Property Wide Alert
    120s
  • Q6
    What is RUM service fee?
    Charge for failed payments
    Charge for the preparing, generating and sending the resident's bill
    Penalty for property violations
    Penalty for returned bills
    120s
  • Q7
    Define Vacant Recovery Charge
    Occurs when the resident just recently moved in
    Happens when the unit is listed as Vacant in the LUD and the property pays for the bills
    Occurs when the resident missed a payment
    Happens when the property missed to activate the residents services
    120s
  • Q8
    What is Vacant Processing Fee
    Fee for late payments
    Penalty for returned invoices
    Fee for move in
    Penalty for not having the utility/service under the resident's name
    120s
  • Q9
    Condo renters can also do account modifications
    True
    False
    Only if approved by the supervisor
    Only if the account owner is deceased
    120s
  • Q10
    Why would a metered unit be estimated?
    Resident is being punished for not paying on time
    Resident just moved in
    Meter is showing very high usage
    Property just decided to estimate the bill
    120s
  • Q11
    What does MAP stand for?
    Meter Assurance Plan
    Master Account Plan
    Meter Allocation Plan
    Management Aided Plan
    120s
  • Q12
    Who handles moved outs?
    Property
    RealPage
    Loyalty Team
    LUD
    120s
  • Q13
    What information is needed to set up an online account?
    Last Bill Date
    Account Number and Resident ID
    Last Payment Amount and Caller's Name
    Account Number and Name on the Bill
    120s
  • Q14
    What payment option can be used to set up autopay?
    Cash
    ACH and Credit Card
    Credit and Debit Card
    ACH Only
    120s
  • Q15
    What tool do you use to create notes for property calls and VES calls?
    Open-C
    VES
    Focus
    OneSite
    120s

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