Reframing a problem in a unique way and generating different approaches to the issue is called convergent thinking.

When evaluating decisions, people with ___________ ignore or downplay the negative features of the selected alternative and overemphasize its positive features.

Decisions tend to have a higher failure rate when leaders are decisive rather than contemplative about the available options.

Rational choice decision making is impossible to apply in reality.

A higher level of employee involvement is beneficial when:

Cross pollination may occur by arranging formal social gatherings or encouraging happenstance interactions with people from other work areas.

The experience of suddenly becoming aware of a unique idea refers to:

The ambiguity rule of design thinking suggests that decision makers ought to develop more than one solution to a problem.

An alternative that the decision maker prefers and is used to compare to other choices is a(n):

Which of the following is the highest level of employee involvement?

Team members tend to work together more effectively when they receive some team-based rewards.

Which of the following is NOT one of the most frequently mentioned behaviours of effective team members?

The shared perception among team members about the team's overall level of capability is called:

Most of the top-rated manufacturing firms in North America rely on self-directed teams.

Brainstorming is immune to production blocking

Psychological safety exists when employees believe they are free to constructively disagree with the majority opinion of their team, without fear that co-workers will be little them or that the company will limit their career progress.

Your co-workers grimace when you arrive late for a meeting. This likely relates to a violation of team norms.

Which of the following would most likely be considered an informal group?

Team norms are most likely to develop during the ____ stage of team development.

What do we call a variation of brainwriting that adds a verbal element to the process?

Expert power originates mainly from within the power holder.

Which of the following is a contingency of power in organizations?

Silent authority is the most common form of influence in high power distance cultures.

Madison has high __________ centrality in a social network because she controls the flow of information to and from many people in the network.

Behaviours that others perceive as self-serving tactics at the expense of others contrary to the interests of the entire organization is the definition of:

Managers are the only people with legitimate power in organizations.

Which of the following statements about social network centrality is FALSE?

Which of the following statements is a problem or issue associated with social networks?

The more central a person is located in a social network, the less power he/she acquires.

People with high Machiavellian values are comfortable getting more than they deserve, and seldom trust co-workers.

Conflict is a process in which one party acts to oppose another party.

Some scholars suggest that “women” (compared to “men”):

When may the yielding conflict handling style be recommended?

People who use the forcing conflict handling style typically have a win-win orientation.

Which of the following is a problem associated with the avoiding approach to conflict handling?

A conflict management style that tries to reach a middle ground between the interests of the two parties is the:

The most effective third-party conflict resolution method in organizational settings is the inquisitor approach.

The higher the level of task interdependence, the higher the risk of conflict.

The longer people work together, get to know each other, and develop mutual trust, the more latitude they give to each other to show emotions without being personally offended. This example refers most directly to which strategy or condition that potentially minimizes the level of relationship conflict during task conflict episodes?

With relationship conflict, participants examine behaviour, ideas, and recommendations in terms of their factual accuracy, logic, and reasonable inferences.