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Q 1/45
Score 0
What is the primary goal of the ITIL guiding principle 'Focus on value'?
30
To reduce costs across the organization
To implement the latest technology trends
To ensure that all activities contribute to the value perceived by stakeholders
To improve the efficiency of IT processes
Q 2/45
Score 0
Which of the following practices is not part of the ITIL service value system?
30
Service Catalog Management
Incident Management
Change Control
Service Level Management
45 questions
Q.
What is the primary goal of the ITIL guiding principle 'Focus on value'?
1
30 sec
Q.
Which of the following practices is not part of the ITIL service value system?
2
30 sec
Q.
In ITIL 4, what does the term 'service' refer to?
3
30 sec
Q.
The purpose of the 'monitoring and event management' practice is to systematically observe [?] and service components.
4
30 sec
Q.
In the context of IT service management, which of the following is a key objective of the 'problem management' practice?
5
30 sec
Q.
What is a primary benefit of implementing a 'change management' process in an IT environment?
6
30 sec
Q.
What does the 'service level management' practice primarily focus on?
7
30 sec
Q.
Which practice ensures that IT services meet customer and business needs through consistent monitoring?
8
30 sec
Q.
Which of the following is a key component of the 'incident management' process?
9
30 sec
Q.
What is the main goal of the 'service desk' function in IT service management?
10
30 sec
Q.
In the context of IT service management, what does the term 'baseline' refer to?
11
30 sec
Q.
What is the primary purpose of 'availability management' in IT service management?
12
30 sec
Q.
Which practice is responsible for managing the lifecycle of service requests from users?
13
30 sec
Q.
Which ITIL practice is focused on managing and reducing the likelihood and impact of incidents?
14
30 sec
Q.
What is the primary objective of the Service Desk practice?
15
30 sec
Q.
In ITIL 4, what does the term 'value co-creation' imply?
16
30 sec
Q.
Which ITIL practice focuses on ensuring that the necessary configurations of services are identified, controlled, recorded, and verified?
17
30 sec
Q.
What is the purpose of the 'Engage' activity in the Service Value Chain?
18
30 sec
Q.
Which ITIL guiding principle emphasizes the importance of collaborating with others to improve outcomes?
19
30 sec
Q.
Which practice is responsible for understanding and managing the risks associated with information security?
20
30 sec
Q.
What is meant by 'service continuity management' in ITIL 4?
21
30 sec
Q.
Which dimension of service management considers the technology infrastructure needed to provide services?
22
30 sec
Q.
What is the role of the 'Release Management' practice in ITIL 4?
23
30 sec
Q.
What is the primary purpose of the Service Value Chain in service management?
24
30 sec
Q.
Which of the following is NOT a component of the Service Value Chain?
25
30 sec
Q.
In the Service Value Chain, what is the role of 'Service Operation'?
26
30 sec
Q.
What does 'Service Transition' typically involve in the context of the Service Value Chain?
27
30 sec
Q.
Which aspect is crucial for ensuring the effectiveness of the Service Value Chain?
28
30 sec
Q.
What is the primary focus of 'Service Design' in the Service Value Chain?
29
30 sec
Q.
Which of the following activities is part of the 'Service Operation' phase in the Service Value Chain?
30
30 sec
Q.
Which of the following is NOT one of the four dimensions of service management?
31
30 sec
Q.
What are the four dimensions of service management typically considered?
32
30 sec
Q.
In the context of the four dimensions of service management, which dimension emphasizes the roles and responsibilities of individuals involved in service delivery?
33
30 sec
Q.
Which dimension of service management involves the agreements and relationships with external organizations that contribute to service delivery?
34
30 sec
Q.
In service management, which dimension focuses on the workflows, procedures, and activities that create and deliver services?
35
30 sec
Q.
Which dimension of service management includes the tangible and intangible items that a service can offer to customers?
36
30 sec
Q.
What is the primary goal of understanding the four dimensions of service management?
37
30 sec
Q.
Which dimension of service management is most directly impacted by the skills and capabilities of the workforce?
38
30 sec
Q.
Which of the following statements about the four dimensions of service management is true?
39
30 sec
Q.
In the four dimensions of service management, which dimension is focused on collaboration with third-party organizations to enhance service offerings?
40
30 sec
Q.
What is the purpose of the Service Value Chain in the Service Value System (SVS)?
41
30 sec
Q.
Which of the following best describes 'Continual Improvement' in the Service Value System (SVS)?
42
30 sec
Q.
In the context of the Service Value System (SVS), what do the 'Guiding Principles' provide?
43
30 sec
Q.
Which of the following is a benefit of implementing a Service Value System (SVS) in an organization?
44
30 sec
Q.
What role does 'Governance' play in the Service Value System (SVS)?
