FINAL Refresher Assessment
Quiz by jeff tyler
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50 questions
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- Q1What is the standard greeting for incoming calls?"Good Morning/Afternoon/Evening, this is (YOUR NAME). How may I help you?""Gate 1, how may I help you?""Please continue to hold while your party is reached.""May I have your reservation number?"120s
- Q2What is the most significant difference between an escorted tour and our independent tours?Independent Tours have no guided toursEscorted Tours have better hotelsIndependent Tour includes a rental carEscorted tour has a Tour Manager throughout120s
- Q3What is it called when flights must be booked with the land package and the entire group departs together from 1 airport? (example: Australia packages that must be booked with air from LAX)Instant Purchase AirfarePending AirContracted AirfareBlock Airfare120s
- Q4How many pieces of luggage can a passenger bring on an air flight without additional cost?1 carry-on & 2 checked bags1 carry-on & 1 checked bagAs many as they wantDepends on the airline120s
- Q5What should you say if someone who uses a wheelchair is asking about an escorted tour in the United States?Sorry but wheelchairs are not permittedYou may not use a wheelchair but you may use a walkerPer ADA we must allow the use of wheelchairsNo problem. We will make the Tour Manager aware120s
- Q6When is Final Payment due for a trip to Antarctica?30 days prior to departure120 days prior to departure90 days prior to departure60 days prior to departure120s
- Q7How should we book passengers' names on their reservation?Exactly as they give them to you on the phoneFirst and last names onlyAs they appear on their passportAs they appear on their drivers license120s
- Q8What is the main advantage to paying by check or e-check?10% discountNone of the above2% discount5% discount120s
- Q9What kind of vehicles are used for sightseeing on the 10 Day Uganda Wildlife Exploration?Modern 4x4 vehiclesModern trainAir-conditioned modern motorcoachNone of the above120s
- Q10If submitted properly, how long will it take for an escalation callback to be made?Within 2 business daysWithin 2 hoursWithin 1 business dayWithin 30 business days120s
- Q11What is not appropriate to discuss with a passenger on a booking made by a Travel Agent?CommissionAdd or remove Optional ToursAdd or Remove Travel ProtectionApply Promotions120s
- Q12When should we transfer a customer using Service Redirect?Pax has itinerary questionsPax wants to add an email to their accountPax has Covid-19 questionsPax wants to change their trip to a different departure date120s
- Q13This is the Genesys status you should use when taking a short restroom break.AwayMeetingBreakBusy120s
- Q14How many meals are included on the 10 Day Classic Brazil and Argentina?1311516120s
- Q15What language is the 12 Day Bulgaria, Serbia, & Romania escorted tour conducted in?SerbianAll of the aboveRomanianEnglish120s