Financial Difficulties
Quiz by Australia Training
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10 questions
Show answers
- Q1Which of the follow is NOT an financial difficulties trigger?Reduction of hours at workLost their jobCustomer has a mental health disorderCustomer is on JSA120sEditDelete
- Q2When do you need to determine if a customer is in financial difficulties?When a customer cannot meet their minimum paymentAll answers apply - we must on every callWhen a customer enters a debt management planWhen a customer requests a payment plan120sEditDelete
- Q3Which of the following should be offered a scheduled payment arrangement (SPA)?Customer they are on a debt management planCustomer advises of an addictionCustomer has no job, but starting a new job in a weeks timeCustomer requests a CLI120sEditDelete
- Q4We can to signpost customers to:All of themMoney Advice ServiceStep ChangeCitizen Advice Bureau120sEditDelete
- Q5Which of the following needs to be offered payment solutions?Customer is going on holidayCustomer wants to clear their OSBCustomer has reduced hours at workCustomer had a failed repayment120sEditDelete
- Q6What do we calculate from an I&E form?NDI (Net Disposal Income)IDN (Income Debt Number)Instagram and E-payExpenditure120sEditDelete
- Q7You need to arrange a call-back for a customer in financial difficulties, what flag is correct?30-day7-day24-hours14-day120sEditDelete
- Q8When do we need to tell customers about the consequences of going into a SPA?After they missed repayment in their SPAOnly when they askWhen their SPA is for less than 3 monthsAlways120sEditDelete
- Q9Fill in the blank: It is very important to {......................} a customer when in financial difficulty.Cheer-upSignpostAngerChase120sEditDelete
- Q10Which of the following is an appropriate FD probing question?Are you going on holiday soon?What is your current financial situation?Get your mother to make the repaymentAre you in any financial difficulty?120sEditDelete