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First Quarter Exam in Contact Center Services

Quiz by Frances Therese D. San Juan

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50 questions
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  • Q1
    What do we call characteristics or traits that you should have if you want to be a successful entrepreneur? These characteristics will give you the chance to be prosperous and productive as an entrepreneur.
    Practical Experimental Courses
    Personal Entertaining Career
    Persistent Experiential Characteristics
    Personal Entrepreneurial Competencies
    30s
  • Q2
    Mr. Harry Perez opens up his own retail business. He knows that his personal entrepreneurial characteristics are insufficient to ensure a successful operationalization of a business he has in mind. Your answers to the questions below will help in developing his PECs. What PECs should he possess when he encounters rejection, and sometimes, failure, judgment and unpleasant feedback from people so he must be firm, strong- willed, and follow his own belief?
    Resourcefulness
    Optimism
    Sensitivity
    Persistence
    30s
  • Q3
    What PECs must he possess if there are customers who complain about the quality of his product?
    Patience
    Versatility
    None of the above
    Hardworking
    30s
  • Q4
    Which of the following is NOT considered as a characteristic of an entrepreneur?
    Risk taker
    Oportunity seeker
    Dependent
    Copes with failure
    30s
  • Q5
    If he wants to ensure a profitable business operation, what characteristic will he maintain?
    Self confident
    Goal oriented
    Initiative
    Profit- oriented
    30s
  • Q6
    Mr. Perez follows the advice of a friend to be flexible especially if he intends to open a retail business. What PECs has been demonstrated by Mr. Perez?
    Reliability
    Integrity
    Flexibility
    Responsive to feedback
    30s
  • Q7
    The following are examples of students’ basic needs, except:
    Uniform
    Water
    Vape
    Shoes
    30s
  • Q8
    Which of the following should be considered first by a prospective entrepreneur in choosing the right location for his/her store?
    The accesibility of the store to the target customers
    The attractiveness of the store layout
    The prevailing prices of goods in the area
    Type of merchandise
    30s
  • Q9
    Marky plans to put a computer shop in their locality. Which of the following will help him determine his plan for a successful setting up of his business?
    get feedback on the quality of services
    Survey consumer status
    Conduct a SWOT analysis
    Check business competition and avoid them
    30s
  • Q10
    Mary studies the population in her immediate community. Why is she doing this?
    to identify her would be "suki"
    to select her favorite customers
    to predict her biggest buyer
    to determine who will not buy her products
    30s
  • Q11
    When an entrepreneur improves and alter products to make it more appealing to target consumers, he/ she is doing an _________ of the product.
    invention
    innovation
    alteration
    improvisation
    30s
  • Q12
    The following are ways to generate a business idea. Which is NOT?
    Examine imported products that are expired
    Examine the existing goods and services.
    Examine present and future needs of consumers.
    Examine how the needs are being satisfied.
    30s
  • Q13
    Which is true about generating a business idea?
    Determine the capital needed by competitors in the business.
    Study the brand name of Korean businesses.
    Examine available resources around you.
    Understand the foreign exchange.
    30s
  • Q14
    What type of hazard is there when you see open or exposed electrical cord wirings?
    Chemical
    Electrical
    Physical
    Mechanical
    30s
  • Q15
    Having unlabeled cleaning solutions is an example of chemical hazard. How can we possibly solve this?
    Properly label any solution or chemicals used in the workplace.
    Put them in a different container.
    Throw all the unidentified chemical solutions.
    Keep them that no one will be able to use them.
    30s

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