What do we call characteristics or traits that you should have if you want to be a successful entrepreneur? These characteristics will give you the chance to be prosperous and productive as an entrepreneur.

Mr. Harry Perez opens up his own retail business. He knows that his personal entrepreneurial characteristics are insufficient to ensure a successful operationalization of a business he has in mind. Your answers to the questions below will help in developing his PECs. What PECs should he possess when he encounters rejection, and sometimes, failure, judgment and unpleasant feedback from people so he must be firm, strong- willed, and follow his own belief?

What PECs must he possess if there are customers who complain about the quality of his product?

Which of the following is NOT considered as a characteristic of an entrepreneur?

If he wants to ensure a profitable business operation, what characteristic will he maintain?

Mr. Perez follows the advice of a friend to be flexible especially if he intends to open a retail business. What PECs has been demonstrated by Mr. Perez?

The following are examples of students’ basic needs, except:

Which of the following should be considered first by a prospective entrepreneur in choosing the right location for his/her store?

Marky plans to put a computer shop in their locality. Which of the following will help him determine his plan for a successful setting up of his business?

Mary studies the population in her immediate community. Why is she doing this?

When an entrepreneur improves and alter products to make it more appealing to target consumers, he/ she is doing an _________ of the product.

The following are ways to generate a business idea. Which is NOT?

Which is true about generating a business idea?

What type of hazard is there when you see open or exposed electrical cord wirings?

Having unlabeled cleaning solutions is an example of chemical hazard. How can we possibly solve this?

Which of the following is an example of mechanical hazard?

The following are ways to prevent or avoid hazards in the workplace, EXCEPT

Which of the following is NOT correct when working in the computer laboratory?

This refers to the rules of conduct for respectful and appropriate communication on the internetor simply, etiquette for using the internet.

Which of the following are the THINK SAFE STEPS?

The internet is a virtual public place accessible to almost anyone so, one should not post indecent pictures nor write degrading or offensive expressions that may compromise one's credibility.

Which of the following is a pointer of netiquette?

What should we do to avoid digital viruses?

The following observes netiquette, EXCEPT

These are true about a computer. Which is NOT?

Which component refers to the physical, electronic and mechanical parts of a computer system?

This component of the computer system refers to the set of instructions (also called a program) that guides the hardware to operate effectively.

This refers to people involved in data processing operations such as the system administrator, office workers, students and others.

Which is NOT a part of a computer's system unit?

In a computer's hardware, these display results after the computer has processed the input data that has been entered such as monitor and printer.

What do we call any software required to support the production or execution of application programs, but which is not specific to any particular application? This includes disk formatting and file management utilities.

This software is designed to help the user perform singular or multiple related tasks such as word processing and spreadsheet software.

These people are those who analyze, design, develop, maintain and upgrade generic or customized software.

Who among these peopleware interacts with customers to provide information about products and services? Their job also covers handling of customer’s complaints, inbound customer service, order- taking and inquiry response as well as outbound telemarketing.

Verbal communication in the contact center services industry may occur in phone or in person where the message is transmitted verbally. Hence, it is important to remember the acronym KISS. What does KISS mean?

Which of these statements transmits the message in a simpler yet more concise way?

This type of communication is asynchronous, which means that it occurs at different times. The sender may write a message that the receiver may read anytime.

Which of these can be classified under written communication wherein one can compose a message at one terminal that can be regenerated at the recipient’s terminal?

This type of communication is synchronous and brings quick feedback. It may be done through phone call or face to face.

You exceeded the allowed number of minutes for being late in a month. You received a written warning asking you to provide an explanation for your tardiness. What should you do?

Mr. Roberts requested to be regularly updated with the sale events and promotions of the Yellow Star, which is an online store. How will you inform him?

What should you do if you were in the middle of a call when all of a sudden the line got disconnected?

The following are ways to resolve a problem caused by noise barriers. Which is NOT?

What is considered as the most common barrier in communication. It represents a general term that is anything that interferes with the communication process between the sender and the recipient?

Which of the following statement is NOT TRUE about barriers to communication?

Which element of communication initiates communication? He/she decides what message to send by encoding it and in what medium the message will be sent.

What is the most essential part of the communication process? This may come in different forms such as a letter, a phone call, a video presentation, an email, or a face-to-face interaction.

Which of the statements is correct about the types of barriers?

It is the immediate form in which the message is transmitted.

When a customer who fails to order online speaks quite fast and seems to be in a hurry, what should you do?