
First Quarter Exam in Contact Center Services
Quiz by Frances Therese D. San Juan
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50 questions
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- Q1What do we call characteristics or traits that you should have if you want to be a successful entrepreneur? These characteristics will give you the chance to be prosperous and productive as an entrepreneur.Practical Experimental CoursesPersonal Entertaining CareerPersistent Experiential CharacteristicsPersonal Entrepreneurial Competencies30s
- Q2Mr. Harry Perez opens up his own retail business. He knows that his personal entrepreneurial characteristics are insufficient to ensure a successful operationalization of a business he has in mind. Your answers to the questions below will help in developing his PECs. What PECs should he possess when he encounters rejection, and sometimes, failure, judgment and unpleasant feedback from people so he must be firm, strong- willed, and follow his own belief?ResourcefulnessOptimismSensitivityPersistence30s
- Q3What PECs must he possess if there are customers who complain about the quality of his product?PatienceVersatilityNone of the aboveHardworking30s
- Q4Which of the following is NOT considered as a characteristic of an entrepreneur?Risk takerOportunity seekerDependentCopes with failure30s
- Q5If he wants to ensure a profitable business operation, what characteristic will he maintain?Self confidentGoal orientedInitiativeProfit- oriented30s
- Q6Mr. Perez follows the advice of a friend to be flexible especially if he intends to open a retail business. What PECs has been demonstrated by Mr. Perez?ReliabilityIntegrityFlexibilityResponsive to feedback30s
- Q7The following are examples of students’ basic needs, except:UniformWaterVapeShoes30s
- Q8Which of the following should be considered first by a prospective entrepreneur in choosing the right location for his/her store?The accesibility of the store to the target customersThe attractiveness of the store layoutThe prevailing prices of goods in the areaType of merchandise30s
- Q9Marky plans to put a computer shop in their locality. Which of the following will help him determine his plan for a successful setting up of his business?get feedback on the quality of servicesSurvey consumer statusConduct a SWOT analysisCheck business competition and avoid them30s
- Q10Mary studies the population in her immediate community. Why is she doing this?to identify her would be "suki"to select her favorite customersto predict her biggest buyerto determine who will not buy her products30s
- Q11When an entrepreneur improves and alter products to make it more appealing to target consumers, he/ she is doing an _________ of the product.inventioninnovationalterationimprovisation30s
- Q12The following are ways to generate a business idea. Which is NOT?Examine imported products that are expiredExamine the existing goods and services.Examine present and future needs of consumers.Examine how the needs are being satisfied.30s
- Q13Which is true about generating a business idea?Determine the capital needed by competitors in the business.Study the brand name of Korean businesses.Examine available resources around you.Understand the foreign exchange.30s
- Q14What type of hazard is there when you see open or exposed electrical cord wirings?ChemicalElectricalPhysicalMechanical30s
- Q15Having unlabeled cleaning solutions is an example of chemical hazard. How can we possibly solve this?Properly label any solution or chemicals used in the workplace.Put them in a different container.Throw all the unidentified chemical solutions.Keep them that no one will be able to use them.30s