FJ TRAINING - DAY 4 REVIEW
Quiz by HAROLD BARNARD
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
What discount do the Etihad Guest Gold members get on the onboard Wi-Fi packages?
Free of charge on Chat, 25% discount on Surf package
Free of charge on Chat, 75% discount on Surf package
30s - Q2
Where are the manual seat controls for the Business Studio seats?
Behind the headrest
Underneath the seat cushion
30s - Q3
Please Check ✔ the destinations where you must offer Gahwah as part of the welcome service:
Users sort answers between categoriesSorting30s - Q4
During which HTP do you offer the Baby Bassinets?
HTP 4; Enjoy our hospitality
HTP 3: Make yourself at home
30s - Q5
During the flight, what must you do as part of constant cabin care?
Offering food and drink items to guests who are awake, clearing waste or unused equipment, Monitoring the cabin every 15 minutes for cleanliness and ensuring the temperature is not too hot or too cold
Monitoring the cabin every 30 minutes, waking up guests to engage with them
30s - Q6
After being released from your crew seat, what are the things that you must check before starting with the service? Check ✔ the correct answers
Users sort answers between categoriesSorting30s - Q7
What would be your service flow when delivering a Full Meal during a flight leaving AUH at 13:00
Serve guests FWD to AFT
Serve guests with all day dining first, followed with special category guests AFT to FWD
30s - Q8
What would be your service flow when delivering a Full Meal during a flight leaving AUH at 22:00?
Serve guests FWD to AFT
Serve the guests that selected a Gourmet Quick Dining first FWD to AFT then Serve remaining guests the Full Meal FWD to AFT
30s - Q9
It is not mandatory to plate soup in a Soup Bowl if the guest is having a main course, you can use Mug instead and serve it together with requested main course and beverage
truefalseTrue or False30s - Q10
How would you serve it in the cabin as part of the FM Service?
If the guest only asked for soup as appetizer, you lay the table with linen and you place a spoon in the cutlery fold and soup in soup bowl on the dining table
The soup or any other starter needs to be served on the FM TSU. Place Spoon next to cutlery roll and Place Garlic Butter Knots next to Signature Bread
30s - Q11
When delivering a FM TSU, what items should be on the long plate?
Side Bowl with side salad, Ramekin with Butter, Ramekin with olive oil, mixed selection of breads
Side Bowl with side salad, Ramekin with Butter and Signature Bread
30s - Q12
How will you deliver the main course to your guest? How will you clear it?
Service: By hand carrying the large plate or by tray using a large serving tray
Clearance: Clear the whole TSU from the guest, offer to transfer the remaining drinks and offer cheese and dessert
Service: By tray using a large serving tray ONLY
Clearance: Ask the guest if they finished and clear the main course plate from TSU to have space for placing cheese or dessert
30s - Q13
What are the types of cheese do we offer to our guests in Business Class? How do you plate the cheese selection?
Brie, Red Cheddar& Fourme d’Ambert . Plated on signature plate with Thin Slice of fruit loaf bred
Cheddar, Brie & Camembert. Plated on side plate with jam
30s - Q14
What equipment do you use for the individual setup of Moroccan mint tea?
Mug with brewed tea, premium napkinTeaspoon2 x sugar sachets (1 x white | 1 x brown), ramekin with Godiva Chocolate, ramekin with Mint Leaves, ramekin with honey (if requested)
Mug with hot water, ramekin with tea bag, premium napkin stirrer2 x sugar sachets (1 x white | 1 x brown), ramekin with Godiva Chocolate, ramekin with Mint Leaves, ramekin with honey (if requested)
30s - Q15
What cutlery will you use when serving ice-cream?
Teaspoon
Spoon and fork
30s