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FJ TRAINING - DAY 4 REVIEW

Quiz by HAROLD BARNARD

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18 questions
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  • Q1

    What discount do the Etihad Guest Gold members get on the onboard Wi-Fi packages?

    Free of charge on Chat, 25% discount on Surf package

    Free of charge on Chat, 75% discount on Surf package

    30s
  • Q2

    Where are the manual seat controls for the Business Studio seats?

    Behind the headrest

    Underneath the seat cushion

    30s
  • Q3

    Please Check ✔ the destinations where you must offer Gahwah as part of the welcome service:

    Users sort answers between categories
    Sorting
    30s
  • Q4

    During which HTP do you offer the Baby Bassinets?

    HTP 4; Enjoy our hospitality

    HTP 3: Make yourself at home

    30s
  • Q5

    During the flight, what must you do as part of constant cabin care?

    Offering food and drink items to guests who are awake, clearing waste or unused equipment, Monitoring the cabin every 15 minutes for cleanliness and ensuring the temperature is not too hot or too cold

    Monitoring the cabin every 30 minutes, waking up guests to engage with them

    30s
  • Q6

    After being released from your crew seat, what are the things that you must check before starting with the service? Check ✔ the correct answers

    Users sort answers between categories
    Sorting
    30s
  • Q7

    What would be your service flow when delivering a Full Meal during a flight leaving AUH at 13:00

    Serve guests FWD to AFT

    Serve guests with all day dining first, followed with special category guests AFT to FWD 

    30s
  • Q8

    What would be your service flow when delivering a Full Meal during a flight leaving AUH at 22:00?

    Serve guests FWD to AFT

    Serve the guests that selected a Gourmet Quick Dining first FWD to AFT then Serve remaining guests the Full Meal FWD to AFT

    30s
  • Q9

    It is not mandatory to plate soup in a Soup Bowl if the guest is having a main course, you can use Mug instead and serve it together with requested main course and beverage

    true
    false
    True or False
    30s
  • Q10

    How would you serve it in the cabin as part of the FM Service?

    If the guest only asked for soup as appetizer, you lay the table with linen and you place a spoon in the cutlery fold and soup in soup bowl on the dining table

    The soup or any other starter needs to be served on the FM TSU. Place Spoon next to cutlery roll and Place Garlic Butter Knots next to Signature Bread

    30s
  • Q11

    When delivering a FM TSU, what items should be on the long plate?

    Side Bowl with side salad, Ramekin with Butter, Ramekin with olive oil, mixed selection of breads 

    Side Bowl with side salad, Ramekin with Butter and Signature Bread

    30s
  • Q12

    How will you deliver the main course to your guest? How will you clear it?

    Service: By hand carrying the large plate or by tray using a large serving tray

    Clearance: Clear the whole TSU from the guest, offer to transfer the remaining drinks and offer cheese and dessert

    Service: By tray using a large serving tray ONLY

    Clearance: Ask the guest if they finished and clear the main course plate from TSU to have space for placing cheese or dessert

    30s
  • Q13

    What are the types of cheese do we offer to our guests in Business Class? How do you plate the cheese selection?

    Brie, Red Cheddar& Fourme d’Ambert . Plated on signature plate with Thin Slice of fruit loaf bred

    Cheddar, Brie & Camembert. Plated on side plate with jam

    30s
  • Q14

    What equipment do you use for the individual setup of Moroccan mint tea?

    Mug with brewed tea, premium napkinTeaspoon2 x sugar sachets (1 x white | 1 x brown), ramekin with Godiva Chocolate, ramekin with Mint Leaves, ramekin with honey (if requested)

    Mug with hot water, ramekin with tea bag, premium napkin stirrer2 x sugar sachets (1 x white | 1 x brown), ramekin with Godiva Chocolate, ramekin with Mint Leaves, ramekin with honey (if requested)

    30s
  • Q15

    What cutlery will you use when serving ice-cream?

    Teaspoon

    Spoon and fork

    30s

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