Question 1

In accordance with Florida Statute 401.465, how many hours of training are required for a student to complete an approved Public Safety Telecommunicator program before they can sit for the state certification exam?

Accepted Answer

232 hours

Answer

180 hours

Answer

400 hours

Answer

120 hours

Question 2

Which of the following describes the 'CYMBALS' acronym used by Florida Public Safety Telecommunicators when gathering suspect vehicle information?

Accepted Answer

Color, Year, Make/Model, Body description, And License plate, State

Answer

County, Yield, Mask, Building, Apartment, Level, Suite

Answer

Cell phone, Yard, Map, Basic address, Longitude, Street

Answer

Call sign, Yield, Mile marker, Battery status, Location, Speed

Question 3

Which of the following best describes the difference between an Emergency Call and a Non-Emergency Call in a Florida Public Safety Answering Point (PSAP)?

Accepted Answer

Emergency calls involve an immediate threat to life or property, while non-emergency calls do not require an immediate response.

Answer

Emergency calls involve crimes that have already occurred, while non-emergency calls involve crimes in progress.

Answer

Emergency calls can only be answered by police, while non-emergency calls go to fire departments.

Answer

Emergency calls must be answered in under 2 seconds, while non-emergency calls can wait for 10 minutes.

Question 4

What is the primary role of the Health Insurance Portability and Accountability Act (HIPAA) as it applies to Florida Public Safety Telecommunicators?

Accepted Answer

To protect the privacy and security of a patient's protected health information (PHI)

Answer

To allow the media to access medical records during high-profile emergencies

Answer

To mandate that all 911 calls be recorded and played on technical radio channels

Answer

To provide medical insurance for first responders and their families

Question 5

In the context of Florida Public Safety Telecommunications, what is the 'Next Generation 911' (NG911) initiative primarily designed to achieve?

Accepted Answer

Transitioning to an internet protocol (IP) based system that allows for the transmission of text, photos, and videos to PSAPs

Answer

Replacing all human dispatchers with artificial intelligence and automated voice systems

Answer

Restricting 911 access only to callers using landline telephones to ensure location accuracy

Answer

Eliminating the need for the 232-hour training requirement for new telecommunicators

Question 6

Under Florida law and the Sunshine Law, what is the legal status of most recorded 911 calls processed by a Public Safety Telecommunicator?

Accepted Answer

They are considered public records, though certain sensitive information may be redacted before release.

Answer

They are the private property of the telecommunicator who answered the call.

Answer

They are deleted immediately after the incident is closed to protect caller privacy.

Answer

They are classified as top secret and cannot be accessed by anyone other than the police.

Question 7

Which of the following refers to the professional and ethical requirement for a Florida Public Safety Telecommunicator to remain impartial and provide the same level of service to all callers regardless of their race, gender, or background?

Accepted Answer

Objectivity

Answer

Liability

Answer

Discretion

Answer

Multi-tasking

Question 8

In the context of Florida Public Safety Telecommunications, what does the 'T' represent in the acronym TDD/TTY, and what is its purpose?

Accepted Answer

TeleTypewriter; it allows individuals with hearing or speech impairments to communicate via typed text over phone lines.

Answer

Targeted; it allows dispatchers to track the exact GPS coordinates of a cellular device.

Answer

Transmission; it refers to the strength of the radio signal between the dispatcher and field units.

Answer

Triangulation; it is the process used to locate a caller by using three different cell towers.

Question 9

What is the term used in Florida Public Safety Telecommunications for a psychological condition that results from a dispatcher's indirect exposure to the trauma of others through their 911 calls?

Accepted Answer

Vicarious Trauma

Answer

Direct Liability

Answer

Operational Fatigue

Answer

Administrative Stress

Question 10

What is the primary difference between Basic 911 and Enhanced 911 (E911) in the state of Florida?

Accepted Answer

Enhanced 911 automatically provides the caller's phone number and physical location to the dispatcher.

Answer

Basic 911 requires the use of a computer, whereas Enhanced 911 uses only paper maps.

Answer

Basic 911 can only be used by landlines, while Enhanced 911 is only for satellite phones.

Answer

Enhanced 911 allows the dispatcher to arrest individuals through a digital interface.

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