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Florida Recovery Agency SOP

Quiz by Support - BusinessPromoted .com

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30 questions
Show answers
  • Q1
    What should be done if an address is out of the agency’s coverage area?
    Decline the assignment immediately
    Update the address in RDN
    Accept the assignment without additional fees
    Ask the staff or team lead Angela Claggett for the cost breakdown
    30s
  • Q2
    When verifying a lien for a vehicle, which website is used?
    https://www.vehiclehistory.gov
    https://www.dmv.org
    https://services.flhsmv.gov/MVCheckWeb
    https://login.idicore.com
    30s
  • Q3
    Who should be assigned as a case worker if a lien cannot be validated due to being out of state?
    Elaina (Tampa)
    Tina Glover
    Amanda (Lakeland area)
    Angela Claggett
    30s
  • Q4
    What additional fee can be requested for an AWD or 4x4 vehicle?
    $150 dolly fees
    $75 dolly fees
    $200 dolly fees
    $110 dolly fees
    30s
  • Q5
    Which update should not be made visible to Credit Acceptance?
    Impound updates
    Action updates only
    GPS updates
    Voluntary updates
    30s
  • Q6
    How often should updates be provided to clients?
    Every day
    Every month
    Every week
    Every 3 days
    30s
  • Q7
    For which cases should updates not be given?
    Voluntary/Impound/Credit Acceptance or GPS
    Involuntary cases
    Investigate/Repo cases
    Cases under 90 days old
    30s
  • Q8
    What should be done if a client has updated any requirement or new address related to the cases?
    Clear out the update without action
    Forward the update to the agent
    Update RDN records like address and POE
    Ignore the update
    30s
  • Q9
    What is the consequence of failing to upload a condition report within 24 hours?
    Assignment rejection
    Client notification
    Case closure
    Payment loss
    30s
  • Q10
    What should be included in the description when requesting a dolly fee?
    UNIT IS AN AWD OR 4X4
    Flatbed required
    Fee approval needed
    Dolly not available
    30s
  • Q11
    What should be done with orders showing 2nd tier or above?
    Mark as completed without action
    Forward to another team member
    Decline the cases as previously worked
    Accept the cases after review
    30s
  • Q12
    How often should all active assignments be updated?
    Every day
    Every 3 days
    Every week
    Every month
    30s
  • Q13
    What is required for pre-approved flatbed fees to be paid?
    Phone verification
    Picture of the unit on a flatbed and a receipt
    Client approval
    Email confirmation
    30s
  • Q14
    Where should all signed documents and receipts be uploaded?
    To the shared drive
    To the internal server
    To the account
    To the email
    30s
  • Q15
    Which clients use Recovery Connect as a platform for assignments?
    SCUSA/CCAP One main Yamaha Tidewater Lendmark Carmax
    Exeter
    Santander/Chrysler Capital
    American Credit Acceptance
    30s

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