Question 1

An administrator has created two custom objects: Job and Job Application. She added a lookup relationship between the two objects but now realizes it should have been master-detail. With data already uploaded for these objects, what should she do to change the relationship?

Accepted Answer

Make sure that all the Job Application records have a value in the Job field and change the relationship field type.

Answer

Delete the relationship field on the Job Application Object and create a new master-detail relationship.

Answer

Delete the relationship field on the Job Application Object and create a new master-detail relationship.

Answer

A lookup relationship cannot be changed to a master-detail relationship.

Question 2

What can be used to model a many-to-many relationship between two custom objects?

Accepted Answer

1. Master-detail relationship

2. Junction Object

Answer

1. Hierarchal Relationship

2. Parent-child Relationship

Answer

1. Lookup Relationship

2. Parent-child Relationship

Answer

1. Hierarchal Relationship

2. Lookup Relationship

Question 3

A Salesforce Administrator is considering whether to use a lookup or master-detail relationship. Which of the following are capabilities of a lookup relationship but not a master-detail relationship?

Accepted Answer

1. The lookup field does not need to be a required field on the page layout.

2. The related record can have a different owner than the parent record.

Answer

1. When a parent record is deleted, a child record is always deleted.

2. The lookup field does not need to be a required field on the page layout.

Answer

1. When a parent record is deleted, a child record is always deleted.

2. Roll-up summary fields can be added to the parent object.

Answer

1. When a parent record is deleted, a child record is always deleted.

2. The related record can have a different owner than the parent record.

Question 4

A sales manager finds that a contact has a relationship with five different companies and would like to keep track of these types of contacts and relationships. How can a Salesforce Administrator accomplish this task?

Accepted Answer

1. Add the Related Accounts related list to the Contact page layout, add the Related Contacts related list to the Account page layout.

2. Enable the "Contacts to Multiple Accounts" feature.

Answer

1. Enable the "Contacts to Multiple Accounts" feature.

2. Create a cross-object formula on the Contact Object to add related accounts in the related accounts section.

Answer

1. Add the Related Accounts list to the Contacts page layout, and update the existing Contacts related list on the Account page layout.

2. Create a cross-object formula on the Contact Object to add related accounts in the related accounts section.

Answer

1. Add the Related Accounts list to the Contacts page layout, and update the existing Contacts related list on the Account page layout.

2. Enable the "Contacts to Multiple Accounts" feature.

Question 5

ABC Electronics would like to have a report on the reasons why cases are closed or rejected? What is the best way to handle this?

Accepted Answer

Create a picklist for "Case Close Reason" with a validation rule that enforces a selection of a "Case Close Reason" when a case is closed or rejected.

Answer

Create a new record type and page layout for closed cases that includes the "Case Close Reason" .

Answer

Create a "Case Close Reason" text field and make it available to be filled in when cases are closed or rejected.

Answer

Create a workflow field update that updates the "Case Close Reason" when the case is closed.

Question 6

A Salesforce Administrator thought about setting up a business process for a new custom object called Purchase Order. Which of the following are valid considerations regarding business processes provided by Salesforce in Saleforce Classic and Lightning Experience?

Accepted Answer

Business processes are only available for standard objects such as Lead, Solution, Opportunity, and Case

Answer

Business processes can be assigned to custom objects by making a request to Salesforce Support.

Answer

Business processes are only available for the Lead Object.

Answer

Business processes are available for all standard and custom objects.

Question 7

The Service Operations Director of Cosmic Service Solutions would like the picklist values of the "Status" field on the Case Object modified. What options are available to modify the standard field?

Accepted Answer

1. The standard values can be deleted.

2. Additional values can be added.

3. The values can be reordered.

Answer

1. The values can be reordered.

2. Additional values can be added.

3. New values can be added, but standard values cannot be deleted.

Answer

1. The values can be reordered.

2. The standard values can be deleted.

3. Additional values cannot be added, but standard values can be deleted.

Answer

1. The values can be reordered.

2. Additional values cannot be added, but standard values can be deleted.

3. New values can be added, but standard values cannot be deleted.

Question 8

Global Insurance recently switched to Lightning Experience. The sales manager would like the sales reps to be trained on how the Sales Path functionality works before they start using it. What can be done to ensure that it does not display on the Opportunity record page until sales reps have been trained to utilize it?

Accepted Answer

1. Modify the existing Opportunity record page and remove the Sales Path component.

2. Set the visibility setting of the component to hidden until the filter criteria are met.

3. Create a new Opportunity record page with the component but do not activate it yet.

Answer

1. Set the visibility setting of the component to hidden until the filter criteria are met.

2. Remove the component from the Opportunity record page temporarily.

3. Record pages cannot be modified in Lightning Experience.

Answer

1. Remove the component from the Opportunity record page temporarily.

2. Modify the existing Opportunity record page and remove the Sales Path component.

3. Record pages cannot be modified in Lightning Experience.

Answer

1. Record pages cannot be modified in Lightning Experience.

2. Create a new Opportunity record page with the component but do not activate it yet.

3. Remove the component from the Opportunity record page temporarily.

Question 9

In the Opportunity record the Salesforce Administrator needs to display the name of the parent account related to an account that is associated with the Opportunity. How can this be accomplished?

Accepted Answer

Create a cross-object formula field to reference the parent account name.

Answer

Add a custom formula field with an account lookup.

Answer

Create a custom field with a dependent lookup filter on account.

Answer

Create a custom field for the parent account name and use a workflow field update to update it with the parent account name.

Question 10

What are the valid reasons for modifying an Account search layout?

Accepted Answer

1. To control which account fields are displayed in the search results.

2. To control the fields displayed in the recently viewed Accounts list,

Answer

1. To control the Account fields that are searched.

2. To remove the acccount name from the page layout.

Answer

1. To control the Account fields that are searched.

2. To control which account fields are displayed in the search results.

Answer

1. To control the Account fields that are searched.

2. To control the fields displayed in the recently viewed Accounts list,

Question 11

Carolyn, the Customer Support Manager wants to add another filter criteria to an existing public list view which currently has three custom filters. What is true regarding adding a filter to a list view?

Accepted Answer

Users with "Manage Public List Views" permissions enabled for them via their profile or a permission set would be able to edit existing public list views, including adding more filters.

Answer

The System Administrator would have to increase the filter limit for all objects for the entire organization.

Answer

The Salesforce Administrator must enable "Manage Public List Views" in the Sytem Permissions specific to the user's profile to allow the manager to create a list view with more than 3 filters.

Answer

The System Administrator would have to increase the filter limit allocated to the list view for the object.

Question 12

A Salesforce Admin is setting up a new org for a cosmetics company with over 800 employees that will require several roles and profiles. Which statement about roles and profiles is true?

Accepted Answer

The role hierarchy gives users record access in a private data sharing model.

Answer

A profile controls what users see while a role controls what users do.

Answer

The profile hierarchy gives users access in a read only sharing model.

Answer

A role gives users access to parts of an application.

Question 13

The Salesforce Administrator needs to prevent further changes to a record when the status field is updated to "Archived". How can this task be completed?

Accepted Answer

Create a validation rule using the "PRIORVALUE" function to prevent further changes.

Answer

Use ProcessBuilder and Flow to dynamically change the access level of the record base on the value of the "Status" field.

Answer

Create a validation rule using the "ISCHANGED" function to prevent further changes.

Answer

Create a custom Visualforce page that overrides the existing page layout based on a condition in the markup.

Question 14

What does a record type allow a Salesforce Administrator to define?

Accepted Answer

1. Paths

2. Page Layouts

3. Picklist Values

Answer

1. Profiles

2. Page Layouts

3. Picklist Values

Answer

1. Approval Processes

2. Paths

3. Picklist Values

Answer

1. Approval Processes

2. Paths

3. Page Layouts

Question 15

The System Administrator has been asked to create record types. Business processes should be created before record types. Which of the following objects is an exception to this rule?

Accepted Answer

Campaign

Answer

Opportunity

Answer

Lead

Answer

Case

Question 16

Cortney Cosmetics would like to make different information visible to different employees in different divisions. How can record types be used for this requirement?

Accepted Answer

1. A different page layout can be displayed for different record types.

2. Different picklist values can be displayed for different record types.

3. Different Lightning record pages can be displayed for different record types.

Answer

1. Different apps can be displayed for different record types.

2. Different picklist values can be displayed for different record types.

3. Different records can be displayed using custom criteria for different record types.

Answer

1. Different apps can be displayed for different record types.

2. A different page layout can be displayed for different record types.

3. Different records can be displayed using custom criteria for different record types.

Answer

1. Different apps can be displayed for different record types.

2. Different records can be displayed using custom criteria for different record types.

3. Different Lightning record pages can be displayed for different record types.

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