Formative Assessment in TLE Grade 8 (COBNHS)
Quiz by CID Office SDO Balanga
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- Q1
What is the main tool in assisting customers in contact centers?
Call Master
Personal Computer
Personal Cubicle
Headset
30s - Q2
What is the name of this Contact Center tool?
VoIP
Cubicle
Personal Computer
IP phone
30s - Q3
If it is 6 pm atUTC +8, is it 7 am at UTC -1?
No
It depends
Yes
Maybe
30s - Q4
How would you know the time in UTC +6 if you are from UTC +8?
Multiply one hour per time zone going to +6
Divide one hour per time zone going to +6
Add one hour per time zone going to +6
Subtract one hour per time zone going to +6
30s - Q5
If the room temperature in a contact center is 40oF what is its equivalent in oC?
4.45 oC
4. 44oC
4.47 oC
4.46 oC
30s - Q6
Which of the following equipment is used to feed various data and information?
Information rack
Fax machine
Computer
Guest Folio
30s - Q7
What type of form is used to input data and submit it to a company or individual?
Registration Form
No Show Form
Reservation Form
Revision Form
30s - Q8
What is the total amount of Suite room for 2 nights?
11,380
34140
45520
22760
30s - Q9
What is the total bill of the guest?
35, 380
15, 820
26, 240
13, 300
30s - Q10
Which of the following statements would best describe the hotel lobby below?
i, iii, iv
i,ii,iii
ii,iii,iv
i,iii, v
30s - Q11
Which refers to a decoration, interpretation or visual explanation of a text, concept or process, designed for integration in published media, such as posters, flyers, magazines, books, and films?
Illustration
Drafting
Design
Drawing
30s - Q12
Which type of pencils use the mechanism to push lead through a hole at the end?
Erasable Color Pencil
Wooden Pencil
Mechanical Pencil
Grease Pencil
30s - Q13
Which instrument is used for writing or drawing, constructed of a narrow pigment core in a protective casing that prevents the core from being break and/ or marking the user’s hand.
Pencil
Pen
Ruler
Paper
30s - Q14
Which of the following part of an inch is the equivalent measurement of the ruler illustration?
¾ inch
1/16 inch
½ inch
7/8 inch
30s - Q15
Which of the following is the conversion of 583 millimeters to centimeters?
583.2
2.78
278,000
58.3
30s