Formative Assessment in TLE Grade 9 - Front Office (COBNHS)
Quiz by CID Office SDO Balanga
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- Q1
What desk IN A HOTEL is an extended arm of the front desk that are responsible for unloading luggage at curbside upon a guests arrival during the stay and at the time of departure.
Banquet
Bell desk
Housekeeping
Human Resources
30s - Q2
What particular Department prepares an occupancy for guests and ensure cleanliness ?
Housekeeping
Finance Controllers
Marketing and sales
Human Resources
30s - Q3
What particular department provides a summary of financial transactions?
Marketing and sales
Finance Controllers
Finance Controllers
Human Resources
30s - Q4
The fo desk provides a daily summary of the financial transaction after night auditing to the finance controller. It helps in marketing budget & allocates resources for the current financial report. Is FACT or BLUFF/MAYBE/YOU HAVE NO IDEA?
I have No Idea
Maybe
BLUFF
FACT
30s - Q5
What department is in charge of maintaining equipment and systems installed in the hotel guest rooms?
Banquet
Finance Controllers
Engineering & Maintenance
Food and beverage
30s - Q6
It is also the front office‘s job to make a good first impression on the public, to relay messages and to meet the guests who are using the hotel for meetings, seminars and banquets.
Banquet
Marketing and sales
Finance Controllers
Food and beverage
30s - Q7
What particular department is in charge of setting up bars in VIP rooms, special arrangements like cookies, fruit baskets and assorted dry fruits?
Banquet
Security
Food and beverage
Human Resources
30s - Q8
Guests may request for additional or special amenities during their stay like blanket, towel, soap, shampoo, etc. When such a request is received at the front office, they should be immediately conveyed to what department?
Security
Banquet
Food and beverage
HouseKeeping
30s - Q9
Coordinating with colleagues and other departments in front office management plays an important role to ensure effective response to bell requests. Is the statement TRUE or FALSE, MAYBE OR YOU HAVE NO IDEA?
I HAVE NO IDEA
MAYBE
TRUE
FALSE
30s - Q10
What department informs the front office about its requirement of new Staff, training requirements for new staff, and Refreshers training for existing staff?
Banquet
Engineering and Maintenance
Human Resources
Bell desk
30s - Q11
The following are some interview questions with existing online business except for;
Do you have a permit to sell?
What is the online product you are selling?
Are you involve in monkey business?
Is the product you are selling, highly approved by the local community?
30s - Q12
What career doesn’t match your skills in Front Office, choose one from the following letters;
Night Auditor
Welder
Front Office Manager
Receptionist
30s - Q13
The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments.
TRUE
MAYBE
FALSE
I HAVE NO IDEA
30s - Q14
It is automated Front Office Equipment used by Front Office Cashier to check the validity of a credit card
Fax Machine
Credit Card Validator
Computer
Printer
30s - Q15
It is used in telephone exchange section of Front Office Department
Fax Machine
It is called APBX (Automated Private Branch In Change).
Printer
Credit Card Validator
30s