All pertinent information regarding the reservations shall be indicated in the room reservations card.

In a telephone reservation it is not necessary to get the number of pax of the caller.

In a manual reservation it is not necessary to write the name of the reservation officer.

FIT means Free Independent Tourist.

A senior citizen is entitled for a 20% discount in his/her room accommodation.

No need to smile if you are at the front office.

The first step in telephone reservation is greet the guest.

Pick up the phone after 3 rings.

In the hospitality Industry pax refers to room.

In a telephone reservation it is important to get the contact number of the caller.

Fully booked means all rooms are occupied.

The duty manager always counterchecks all reservations with no flight information and calls up the concerned companies. He reminds them of 6:00 PM policy (if applicable)

The six o’clock policy means that the guest with reservation is required to arrive not later than 6 o’clock PM of the arrival date.

Check payment is not risky especially if it is issued by guests who are strangers and not known to the hotel officers. In some countries, the check payment is covered by guarantee cards.

The goods and services are paid at a later date after the use of hotel services. The hotel can send a bill to the company or individual who has been given a credit line and allowed to book on charges,