Foundation SPARK Training
Quiz by David Campos
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15 questions
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- Q1What is the distance between Telus Pradera East and Pradera West?450 meters2530s
- Q2What are the topics covered in the module 'Discovering TI'?Technology trends and innovations in TELUSFocus on the User: Google places its users at the center of everything it does. User satisfaction and needs are a constant priority. It Starts with the Mission: Google has a bold mission to organize the world's information and make it universally accessible and useful. Every decision and project are evaluated based on their contribution to this mission.Democracy on the Web Works: Google believes in the web's ability to empower people and enable free expression of ideas. The company aims to maintain an open and accessible platform. Don't Be Evil: While this phrase used to be part of Google's culture, it's important to note that in 2018, Google removed this statement from its code of conduct and replaced "Don't Be Evil" with "Do the Right Thing." The underlying idea is that Google seeks to do what is right for its users and society at large.Financial analysis and reportingCustomer retention strategiesOur culture, people and story TELUS values Leadership philosophy Service Excellence Promise at a glance Growth in TELUS International Company overview and story Performance & development at a glance30s
- Q3Which TI tool is used to keep track of the hours we work during the day?GTTSARAOneLoginWorkday30s
- Q4What are the objectives of the Service Excellence Promise?To ensure client satisfactionFamiliarize yourselves with the Service Excellence Promise and how it came about. Learn about the components of the Service Excellence Promise. Know about the roles we play to meet our client promise.Familiarize yourselves with the Service Excellence Promise and how it came aboutLearn about the components of the Service Excellence Promise30s
- Q5What is OneLogin?A cooking recipe websiteA social media platformA video gameA portal to access various tools used in TI30s
- Q6What are the three components of Service Excellence Promise?Service Excellence index. Client/ Vendor survey. Service Excellence Performance.Client/Vendor survey, Overall performance, Best in serviceService Excellence index, Customer experience, Client/Vendor surveyEfficiency, Effectiveness, Customer experience30s
- Q7Which industry does Telus focus on?DemocracyCommunications and media. Travel and hospitality. ecommerce. Technology. Financial and financial services. Games. Healthcare.Champion Bold IdeasTechPower LOL30s
- Q8What does MyGrowth refer to?Only CalendarTELUS International's LMS (Learning Management System) Learning library Training calendarOnly libraryTELUS International's growth program for Google30s
- Q9Why did David have to pay one Quetzal yesterday, and what's also very important for all members of the Telus team?Asking questionsParticipating too much in classLocking our computers when leaving30s
- Q10What is the key factor in driving the Service Excellence Promise?We expect constant relevance to drive the Service Excellence Promise.Google effortsNon communication30s
- Q11What is the purpose of a Service Excellence Performance framework?To increase customer satisfaction ratings.To reward top-performing employees.To train employees on customer service skills.It is a framework that lists tasks we need to complete, goals we need to achieve, and how effective we are completing tasks to meet our targets.30s
- Q12
Is this the image of J.P. Sartre?
F
T
30s - Q13
Is that the virtual environment of Workday?
T
F
30s - Q14
Are these countries associated with Strategy and Research, digital product development focused on end-user experience?
No
Yes
30s - Q15
Are the titles in the image more related to Telus or to DSCC?
Telus
DSCC
30s
