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Q 1/10
Score 0
The term ____________________, is the feeling that guests take with them from their experience with an operation?
45
hospitality
managing
baking
prepping
Q 2/10
Score 0
Fact or Fiction- the appearance of all restaurant and food service staff also impacts the first impression that guests have toward an operation?
45
Fact
Fiction
10 questions
Q.
The term ____________________, is the feeling that guests take with them from their experience with an operation?
1
45 sec
Q.
Fact or Fiction- the appearance of all restaurant and food service staff also impacts the first impression that guests have toward an operation?
2
45 sec
Q.
Dressing appropriately, wearing minimal jewelry and make-up, and ____________________ should all be taken into account when staff present themselves to guests or represent an operation?
3
45 sec
Q.
When handling guest complaints, the first thing you should do is?
4
45 sec
Q.
Which action should you not take when handling a guest complaint?
5
45 sec
Q.
An operation ensures that the exterior of the facility is spotless and well kept, and the staff frequently rehearses the restaurant's greeting script. What is the most likely outcome of this operations efforts?
6
45 sec
Q.
Guests needs are wildly important to the success of the operations. A few examples of guest needs categories are?
7
45 sec
Q.
Staff should never do the following in front of guests?
8
45 sec
Q.
According to a 2013 study from the CDC, an estimated _________________ americans had food allergies and sensitivities?
9
45 sec
Q.
ADA is an acronym for what law that prohibits discrimination against individuals with disabilities in all places open to the public?
