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Foundations 1 Chapter 22 Mark III

Quiz by Christopher Wright

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10 questions
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  • Q1
    Employee expectations of managers fall into three categories: Professionalism, Work and task support, and .........
    Clarity
    Dress code
    Personal treatment
    Scheduling
    120s
  • Q2
    This category of expectation is the combination of knowledge, skills, attitudes, and behaviors a person shows while performing a job and interacting with other employees, vendors, and guests.
    Scheduling
    Professionalism
    Fairness
    Personal treatment
    120s
  • Q3
    This category refers to the ways in which managers interact with staff, guests, and vendors, and the value system that governs their daily conduct.
    Dog piling
    Scheduling
    Professionalism
    Personal treatment
    120s
  • Q4
    This category of expectation for managers refers to managers providing clear instructions and feedback, having the tools and support needed to do the job, and providing a safe and harassment free work environment.
    Dog piling
    Professionalism
    Personal treatment
    Work and task support
    120s
  • Q5
    The second step in problem solving is?
    create an action plan
    determine the root cause of the problem
    point fingers
    cover-up
    120s
  • Q6
    What can be an important tool for managers to use to communicate specific task standards and responsibilities to an employee?
    ethics
    employee handbook
    job descriptions
    science
    120s
  • Q7
    What is the one way managers can manage diversity in the workplace?
    create policies that block cultural discussion
    model appropriate behavior
    discourage the use of other languages
    use single language materials
    120s
  • Q8
    Good leaders demonstrate many positive and good behaviors, examples are?
    I'm the boss, deal with it
    passing the buck and pointing fingers
    motivating others and developing teams
    deny, deny, deny
    120s
  • Q9
    Good leaders demonstrate many positive and good behaviors, examples are?
    do as I say, not as I do
    deny, deny, deny
    pointing fingers and passing the buck
    being a consistent leader and listening
    120s
  • Q10
    Good leaders demonstrate many positive and good behaviors, examples are?
    anticipate/embrace change and provide direction/feedback
    follow you on social media
    deny,deny,deny
    want to hangout after work
    120s

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