
Foundations 1 Chapter 22 Mark III
Quiz by Christopher Wright
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10 questions
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- Q1Employee expectations of managers fall into three categories: Professionalism, Work and task support, and .........ClarityDress codePersonal treatmentScheduling120s
- Q2This category of expectation is the combination of knowledge, skills, attitudes, and behaviors a person shows while performing a job and interacting with other employees, vendors, and guests.SchedulingProfessionalismFairnessPersonal treatment120s
- Q3This category refers to the ways in which managers interact with staff, guests, and vendors, and the value system that governs their daily conduct.Dog pilingSchedulingProfessionalismPersonal treatment120s
- Q4This category of expectation for managers refers to managers providing clear instructions and feedback, having the tools and support needed to do the job, and providing a safe and harassment free work environment.Dog pilingProfessionalismPersonal treatmentWork and task support120s
- Q5The second step in problem solving is?create an action plandetermine the root cause of the problempoint fingerscover-up120s
- Q6What can be an important tool for managers to use to communicate specific task standards and responsibilities to an employee?ethicsemployee handbookjob descriptionsscience120s
- Q7What is the one way managers can manage diversity in the workplace?create policies that block cultural discussionmodel appropriate behaviordiscourage the use of other languagesuse single language materials120s
- Q8Good leaders demonstrate many positive and good behaviors, examples are?I'm the boss, deal with itpassing the buck and pointing fingersmotivating others and developing teamsdeny, deny, deny120s
- Q9Good leaders demonstrate many positive and good behaviors, examples are?do as I say, not as I dodeny, deny, denypointing fingers and passing the buckbeing a consistent leader and listening120s
- Q10Good leaders demonstrate many positive and good behaviors, examples are?anticipate/embrace change and provide direction/feedbackfollow you on social mediadeny,deny,denywant to hangout after work120s