Front Desk/Store Officer Role Test
Quiz by Olumide
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- Q1What is one of the primary responsibilities of a front desk officer?Managing guest inquiries and make them comfortableDeciding on the company budgetOverseeing inventory managementConducting employee training sessions30s
- Q2Which skill is essential for a store keeper officer?Crisis ManagementInventory managementPublic speakingGraphic design30s
- Q3What is an important quality for a front desk officer to possess?Record keeping knowledgeExpertise in financial analysisProficiency in writingStrong communication skills30s
- Q4What is a common software tool used by store keeper officers?Graphic design softwareWeb development platformVideo editing programInventory management system30s
- Q5What is a key responsibility of a front desk officer when dealing with customer complaints?Ignoring the complaintsTransferring all complaints to managementDocumenting complaints but taking no actionResolving issues in a timely manner30s
- Q6Which of the following tasks is typically performed by a store keeper officer?Developing marketing strategiesConducting regular stock auditsDesigning a company websiteManaging the payroll system30s
- Q7What is a critical aspect of customer service for a front desk officer?Performing scientific researchProviding a welcoming atmosphereDeveloping cooking recipesCreating financial reports30s
- Q8What is a key function of inventory management in the role of a store keeper officer?Creating employee schedulesTracking stock levels and ordersDesigning promotional materialsHandling customer service inquiries30s
- Q9What documentation is crucial for a front desk officer to maintain?Marketing brochuresGuest registration formsEmployee payroll recordsSupplier invoices30s
- Q10Which of the following is an important safety practice for a store keeper officer?Editing company newslettersPlanning employee team-building activitiesCreating visual merchandising displaysProper handling of hazardous materials30s
- Q11What is one of the primary responsibilities of a front desk officer?Inventory managementProduct sales analysisGreeting and assisting guestsWarehouse organization30s
- Q12What is a key duty of a front desk officer in handling customer complaints?Transferring the call to another departmentEscalating to the manager immediatelyIgnoring the complaintListening and providing solutions30s
- Q13
You notice that a popular item is running low in stock. What is your first step to address this issue?
Ignore it and wait until it’s completely out of stock.
Increase the price of the item to reduce demand.
Inform your supervisor and ask them to handle the reorder.
Immediately reorder the item from the supplier and update the inventory system.
30s - Q14
During a routine inventory check, you find a discrepancy between the physical count and the recorded inventory. How should you handle this?
Disregard the discrepancy and continue with the day’s tasks.
Investigate the cause of the discrepancy, update the records, and report the findings to your supervisor.
Report the discrepancy to the supplier for resolution.
Adjust the inventory records to match the physical count without further investigation.
30s - Q15
What is the best practice for maintaining accurate inventory records?
Rely on verbal communication with team members for inventory updates.
Update inventory records only at the end of the day
Record inventory changes in real-time as they occur and regularly review records for accuracy.
Keep inventory records manually in a notebook and update them weekly
30s