According to Zimmerer & Scarborough, an _________ is defined as someone who “creates a new business in the face of risk and uncertainty for the purpose of achieving profit and growth by identifying significant opportunities and assembling the necessary resources to capitalize on them.

An entrepreneurial quality defined as having a good eye for spotting business opportunities and acts on these opportunities appropriately

Entrepreneurs are known for taking calculated risks and doing tasks that are moderately challenging.

Entrepreneurs update themselves with new information about her customers, the market, suppliers, and competitors.

The business environment factors that include the land area available for economic zones, the physical layout and barriers such as rivers, parks or lakes, and building obstructions, transportation network.

This pertains to the number of people living in the area, their age, gender, socio-economic status, family size, religion and even growth trends.

The totality of the way of life, ideas and customs of a set of people or society.

What is the first step in identifying a good business opportunity?

Once you have generated a number of business opportunities and ideas,the next step is _____.

How many rings before you answer the telephone?

One of the most important telephone etiquettes that an FO should practice is showing courteousness to the caller. Which of the following best exemplifies respect and professionalism in greetings?

What will you do if you respond to a call but you can’t hear anything?

What will you say to the person if you must interrupt the conversation?

These are the things to remember when leaving messages through telephone EXCEPT

Which of the following statements does not belong to the group?

The following question must be asked by the front office staff EXCEPT

Which of the following should an FO say to courteously end a phone conversation?

What department is responsible for pre-arrival preparations for guest reservations such as allocating rooms and organizing guest registration cards?

What department is responsible for delivering luggage to the guest rooms, storing luggage,and car parking?

Responsible for delivering pre-arrivals special requests to the guest rooms such as

champagne, fruitbaskets, flowers, chocolates, etc.

Which FO staff is tasked to reserve, register and assign rooms to guests?

Works overnight and is responsible for checking and closing out hotel's financial activities

Which FO staff is NOT considered as frontline specialist?

Astra Resort requires guests to pay room charges in full before the day of their arrival. This type of reservation is best described as:

Mr. Park made a reservation at Metro Hotel. He arrived at 9 PM only to find out that the hotel was full. The room held for him was released for sale at 6 PM. Which of the following types of reservations did Mr. Park probably make?

This kind of settlement is between the company and the hotel. The hotel grants a credit line that can be used by the company.

Field in the system that is used only for group bookings

Field in the system that indicates what room types that was assigned to the guest

Field in the system that is used for statistics purpose

This describes how the booking was made such as through telephone,  fax, telex, sales and catering

Enter the number of occupants in theroom

Indicate the number of nights that the guest will be staying in the hotel.

Guests are likely to have a no-post status in the hotel’s sales outlets when their method of payment at check-in is

These are the information on the reservation records, EXCEPT:

Upon checking for availability, Front office staff may include the followingexcept:

What details of reservation is NOT specified by the guest in his statements below? “Hello. I would like to make are servation for 2 persons on your Deluxe Room this coming 2^nd day of November for 2 nights. Should you give me discount if I pay my bills in advance through credit card?

What is the reason of the FO’s inquiry to the guest in his statements below?

“We don’t have any available Executive Room on the 28th of November, Mr. Smith. Would you like me to book you to a Superior Room instead?

Which of the following is the most courteous way of advising the guest that a package is no longer available?

If the first rate offered is not acceptable to the caller, the FO says,

If the caller does not want to guarantee a reservation, what will you say?

It means that the room is reserved but not in use or the reservation has been cancelled.

Which of the following reservation system reports would help managers assess the volume of reservations activity on a daily basis?

Which should not be done by an FO in case the customer decided to cancel his reservation?

A type of accommodation wherein rooms are larger than normal hotel rooms and the sleeping area is separated from the living area.

Hotels within the main part of the city.

Hotels that were specifically built with air travelers in mind as primary customers.

These are the rooms with the best available location and view, the highest level of comfort, furniture, and décor.

A hotel room which has more the one bed or with extra rooms such as kitchenette or living room.

These hotels are usually for budget conscious travellers. These establishments provide the minimum of services. Facilities are also limited and are often shared with other guests.

These establishments are the very best in the industry. They offer the most luxurious accommodation and excellent delivery of services.