We only reverse NEADO's

Which function is used to view active beneficiaries on the customers account?

Cash Sends are viewed as redeemed on the system if the Cash Send is has been placed into a Chat Wallet.

Which function is used to check the status of the customer's fica?

Payment reversals can take between 11 - 22 working days

Which function is used to view active recurring payments on the customer's account?

Which function is used to place notes on the customers account?

What function is used to view ATM's?

Payment reversals can only be completed for customers over 60 years of age.

Profile Refreshes are done when a customer is unable to link a beneficiary to the account.

We only send emails for escalation purposes to the team leaders and not for any other reasons.

Which is the correct link for Absa digital bank. 

Under what tab can one authorize DHA transaction?

Which questions Are CIF-based questions?

A.     What is your ID Number?

B.     What is your email?

C.     Are you registered for Internet Banking?

D.     Are you registered for Absa Rewards?

We downgrade the customer’s profile before we remove biometrics.

What is the average hold time per a call?

We only escalate when we only tried one form of troubleshooting.

Under what tab can one get their tax certificate?

When releasing a new IIP for the client we must educate the customer to use facial bio on the app. This way the customer does not have to wait for the 90-minute delay.

What is the TAT for a rejected payment? (No Such Account Number)

If a client informs us that a payment they have made has not reached the beneficiary.

Which email address do you provide to trace the payment?

How many wrong questions does it take for a customer to fail XDS?

IIP transaction limits are R25000.00 from 16:00 Friday till Monday 08:00.

Is Absa's Payment reversal process applicable to Absa Listed Beneficiaries?

A Business Registration Number is required as part of the verification checks for business account queries.

What is the TAT for a Prepaid complaint?

Do you verify a Branch consultant.

IIP transactions can be made for R5000000.00 from 09:00 - 15:00 everyday. 

Payments are flagged by fraud if they are not irregular in nature.

You always rush a customer through their solution?