Directions: Read the excerpt taken from The Way of the World. Identify words/phrases/sentences that signal bias for or against, as made by the author. Write the letter of your answer on your paper.

         Bob Petersburg had been the top salesman at Midwest Motor Parts for years. He had a network of clients that spread out in every direction for about as far as he was willing to drive. His clients loved him for his affable manner and his honesty, and Bob felt that the world was his.

         Maybe it was Bob’s for a little while,but then the world started changing around him. It happened slowly at firstwith some of the other salesmen carrying pagers and using email to deal withclients. Bob just said that there was no substitute for a firm handshake. Thenhis sales base started eroding. Many of his old clients were retiring. He'dvisit their offices and only to find that the old, familiar faces had beenreplaced by young, cold faces. These new faces asked Bob for his email address.Bob said that email could never replace the intimacy of a handwrittenletter. 

1. Which sentence signals a positive bias toward Bob Petersburg?

Which sentence indicates the author’s negative view of the changing business environment?

Thestatement "Bob just said that there was no substitute for a firmhandshake" signals a bias that:

The phrase "new, cold faces" reflectsa bias that the author holds against:

The use of the word "cold" to describe the new faces indicates a negative bias towards: