General Assessment for New Employees
Quiz by jeff tyler
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50 questions
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- Q1What is the standard greeting for incoming calls?"May I have your reservation number?""Please continue to hold while your party is reached.""Gate 1, how may I help you?""Good Morning/Afternoon/Evening, this is (YOUR NAME). How may I help you?"60s
- Q2What is the most significant difference between an escorted tour and our independent tours?Independent Tours have no guided toursEscorted tour has a Tour Manager throughoutIndependent Tour includes a rental carEscorted Tours have better hotels60s
- Q3What is it called when flights must be booked with the land package and the entire group departs together from 1 airport? (example: Australia packages that must be booked with air from LAX)Block AirfarePending AirInstant Purchase AirfareContracted Airfare60s
- Q4How many pieces of luggage can a passenger bring on an air flight without additional cost?Depends on the airlineAs many as they want1 carry-on & 1 checked bag1 carry-on & 2 checked bags60s
- Q5What should you say if someone who uses a wheelchair is asking about an escorted tour outside the United States?You may not use a wheelchair but you may use a walkerPer ADA we must allow the use of wheelchairsNo problem. We will make the Tour Manager awareSorry but wheelchairs are not permitted60s
- Q6When is Final Payment due for a trip to Antarctica?30 days prior to departure120 days prior to departure60 days prior to departure90 days prior to departure60s
- Q7How should we book passengers' names on their reservation?Exactly as they give them to you on the phoneAs they appear on their drivers licenseAs they appear on their passportFirst and last names only60s
- Q8What is the main advantage to paying by check or e-check?10% discount2% discount5% discountNone of the above60s
- Q9What kind of vehicles are used for sightseeing on the 11 Day Uganda Wildlife Exploration?Modern trainAir-conditioned modern motorcoachModern 4x4 vehicles
Coach Bus
60s - Q10If submitted properly, how long will it take for an escalation callback to be made?Within 30 business daysWe don't send pax to ESCALATIONCALLBACKWithin 1 business dayWithin 2 hours60s
- Q11What is not appropriate to discuss with a passenger on a booking made by a Travel Agent?Add or Remove Travel ProtectionApply PromotionsAdd or remove Optional ToursCommission60s
- Q12When should we transfer a customer using Service Redirect?Pax has itinerary questionsPax wants to add an email to their accountPax has Covid-19 questionsWe should not transfer Passengers to SR.60s
- Q13This is the Genesys status you should use when taking a short restroom break.MeetingAwayBusyBreak60s
- Q14How many meals are included on the 10 Day Classic Brazil and Argentina?516131160s
- Q15What language is the 12 Day Bulgaria, Serbia, & Romania escorted tour conducted in?EnglishRomanianSerbianAll of the above60s