Get Certified: Medical Receptionist
Quiz by Amanda Desuacido
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40 questions
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- Q1A client with a diagnosis of depression who has attempted suicide says to the nurse, "I should have died. I've always been a failure. Nothing ever goes right for me."You have everything to live forWhy do you see yourself as a failure?You've been feeling like a failure for a while?Documenting reasons why the client does not want to eat30s
- Q2A client experiencing disturbed thought processes believes that his food is being poisoned. Which communication technique should the nurse use to encourage the client to eat?Offering opinions about the necessity of adequate nutritionUsing open-ended questions and silence“The patient indicates she does not have nausea.”Sharing personal preference regarding food choices30s
- Q3A client diagnosed with terminal cancer says to the nurse, "I'm going to die, and I wish my family would stop hoping for a cure! I get so angry when they carry on like this. After all, I'm the one who's dying." Which response by the nurse is therapeutic?"I think we should talk more about your anger with your family.""You are probably very depressed, which is understandable with such a diagnosis.""Have you shared your feelings with your family?""You're feeling angry that your family continues to hope for you to be cured?"30s
- Q4A patient's neighbor called to inquire about the condition of the patient. Which of the following actions is a demonstration of confidentiallySuggest that the neighbor go to the nurse’s station with you and view the chart.Ask the neighbor to step out into the hall to share the condition of the patientShare with the neighbor the condition of the patient.Inform the neighbor that you cannot share that information.30s
- Q5Which of the following ways demonstrate empathy?Sharing of emotions with patientPutting others ahead of selfImagining self in the place of othersGoing the extra mile for someone30s
- Q6Which statement is true?Tachycardia is a slow heart rate.Bradycardia is a slow heart rate.The carotid site is used most often to obtain the pulse.An irregular heart rate should be taken for at least 30 seconds.30s
- Q7The patient called you and notify you that she feels dizzy and severe migraine. She is taking blood pressure medications regularly. Which blood pressure reading should you repeat before reporting to your provider?90/60 mm Hg120/74 mm HgD. 130/70 mm Hg140/68 mm Hg30s
- Q8Which of the following is the best way to communicate with a patient who is completely deaf?Sit next to the patient and speak into his or her earSpeak loudly and clearly.Write out all communication.Smile and turn on the television.30s
- Q9Which of the following phrases best defines the term STAT?ImmediatelyAs soon as possibleWithin the next 2–3 hoursBy the end of the shift30s
- Q10Which of the following statements by a Medical Receptionist that suggests that he or she has an understanding of cultural awareness?Once a person enters this country, he or she should learn the culture.All cultures are the same.Care is planned to include a patient's cultural needs.Culture does not influence the care of patient30s
- Q11Which of these outgoing phone calls would be the most appropriate for a medical virtual assistant to make?a call to a patient who has a question about their new diagnosis of diabetesa call to the pharmacy to phone in a patient’s approved prescription refilla follow-up call to a patient who was dissatisfied with their medical treatmenta call to a patient who has unexpected test results30s
- Q12Which of the following is the correct definition for NPO?Patient may have only thickened liquidsNothing by mouthPatient may only have ice chipsOnly liquids by mouth30s
- Q13What part of the history would contain information on the patient’s tobacco use?past historymedical historysocial historyfamily history30s
- Q14What term is used to refer to a condition that persists over a long period of time?debilitatingacutechronicsubacute30s
- Q15If a patient saw a provider within the same practice and specialty five years ago, what type of patient would they be?new patientfollow up patientterminated patientestablished patient30s