A client with a diagnosis of depression who has attempted suicide says to the nurse, "I should have died. I've always been a failure. Nothing ever goes right for me."

A client experiencing disturbed thought processes believes that his food is being poisoned. Which communication technique should the nurse use to encourage the client to eat?

A client diagnosed with terminal cancer says to the nurse, "I'm going to die, and I wish my family would stop hoping for a cure! I get so angry when they carry on like this. After all, I'm the one who's dying." Which response by the nurse is therapeutic?

A patient's neighbor called to inquire about the condition of the patient. Which of the following actions is a demonstration of confidentially

Which of the following ways demonstrate empathy?

Which statement is true?

The patient called you and notify you that she feels dizzy and severe migraine. She is taking blood pressure medications regularly. Which blood pressure reading should you repeat before reporting to your provider?

Which of the following is the best way to communicate with a patient who is completely deaf?

Which of the following phrases best defines the term STAT?

Which of the following statements by a Medical Receptionist that suggests that he or she has an understanding of cultural awareness?

Which of these outgoing phone calls would be the most appropriate for a medical virtual assistant to make?

Which of the following is the correct definition for NPO?

What part of the history would contain information on the patient’s tobacco use?

What term is used to refer to a condition that persists over a long period of time?

If a patient saw a provider within the same practice and specialty five years ago, what type of patient would they be?

Which of these is not an advantage of Electronic Medical Records (EMRs)?

Which of the following appointment type would most likely be 10-15 minute slots

Which patient would a Medical Receptionist need to schedule for an office visit with Primary Care Provider on the same day?

When scheduling appointments, the folllowing are the things a Medical Receptionist should keep in mind except.

Wellness exams are done ____

When new patient arrives at the medical office, they are asked for patient demographic information.  Which form do you need to obtain these information?

In _______ scheduling, patients are given a specific appointment time in the first half of the hour, leaving the second half of the hour open for walk-in patients.

True or false? A clustering appointment type is where patients with similar conditions are seen on the same day.

A type of appointment scheduling where two patients are given the same appointment time is called:

True or false? Always ask the physician if you are unsure whether a patient should be seen right away.

A female patient called and said Tuesday afternoons work best, but her provider has taken Tuesdays off for the next month due to medical conference. What should the medical receptionist do?

A patient who is experiencing painful urination with increased urgency for several days should be sent to the emergency room rather than be seen in the medical office.

A senior patient's urinary symptoms are considered urgent. What is the process of separating patients by the urgency of their need for care called?

Amelia is coming to the office today for painful urination and an increased sense of urgency to urinate. The provider is going to order a urine test and culture. What other test might the provider order for Amelia's symptoms?

(MR) Dr. Daryl has his schedule blocked from 8-9am for rounds. What services does he provide during rounds?

Which portion of a professional business letter contains the purpose of the correspondence?

What information is contained in the signature line of a business letter?

______ letters notify patients of no-shows, while ______ letters inform patients of upcoming appointments.

If a medical office is in violation of Health Insurance Portability and Accountability Act (HIPAA) regulations, that office can face both _________ penalties.

A patient usually completes which of the following forms during their first visit at a new office?

_____ requires all medical office staff members to have an individual user ID and password to access electronic patient information.

Marvin Little is considered a new patient because he is new to the area and has not been seen by Dr. Martin. Which choice below is another criterion for registering a patient as “new”?

The patient faxes the patient information form and insurance card information to the clinic. The medical assistant notices the insurance information seems blurry and hard to read. What is the medical assistant’s next step?

What is a living will?