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Gr 11 - Letter of enquiry

Quiz by Ms Cesar

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15 questions
Show answers
  • Q1
    What is the primary purpose of a letter of enquiry?
    To complain about a service
    To request information on goods or services

    To order goods or services

    To thank someone for their help
    30s
  • Q2
    What is a quotation in the context of products or services?
    A list of available products without prices
    An estimated price provided by a seller to a potential buyer
    A receipt after purchasing
    A final price that must be paid
    30s
  • Q3
    Why is it important to obtain a quotation before purchasing?
    To get a warranty
    To understand potential costs and compare options
    To contact customer service
    To finalize a payment method
    30s
  • Q4
    What does it mean if a quotation has a validity period?
    The quoted price is only available for a certain timeframe
    The quotation is legally binding
    The price will never change
    The services will be provided immediately
    30s
  • Q5
    What is typically not included in a quotation for a product or service?
    Terms and conditions
    Detailed descriptions of the company’s history
    Delivery options
    Itemized list of costs
    30s
  • Q6
    What is the difference between a quotation and an invoice?
    A quotation is always higher than the invoice
    A quotation is an estimate; an invoice is a request for payment
    They are the same document
    An invoice is only for services rendered
    30s
  • Q7
    Why is it important to ask for a quotation before purchasing products or services?
    To compare the brand with competitors
    To understand the costs and terms before committing to a purchase
    To negotiate a discount on future purchases
    To avoid paying taxes on the purchase
    30s
  • Q8
    What is the main purpose of a quotation in business transactions?
    To provide a clear breakdown of costs to potential customers
    To issue a refund after a purchase
    To gather customer information for marketing
    To notify customers of a sale
    30s
  • Q9
    Why is it important to verify the delivery note upon receipt of goods?
    To calculate shipping costs
    To prepare customer invoices
    To ensure that the correct items and quantities were delivered
    To assess employee performance
    30s
  • Q10
    What is often required for a delivery note to be considered valid?
    A company logo
    An employee's social security number
    The date of the last audit
    The signature of the recipient
    30s
  • Q11
    What is a common term of payment that indicates payment is due immediately upon delivery of goods?
    Invoice payment
    Cash on delivery
    Net 30
    Prepayment
    30s
  • Q12
    What does the term 'net 30' refer to in terms of payment?
    Payment is due within 15 days
    Payment is due at delivery
    Payment is due within 30 days of the invoice date
    Payment must be made before services are rendered
    30s
  • Q13
    What does 'prepayment' mean in terms of payment?
    Payment made after delivery
    Payment made only upon request
    Payment made in installments
    Payment made before the goods or services are delivered
    30s
  • Q14
    What does 'credit terms' refer to in the context of payment?
    The total price of goods and services
    The conditions under which credit is extended to a buyer
    The methods of payment accepted
    The amount charged for late payments
    30s
  • Q15
    What does 'terms of sale' refer to in a transaction?
    The total cost of items
    The shipping method used
    The conditions under which goods are sold, including payment terms
    The return policy for products
    30s

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