Quiz by martin canguit
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Identify the type of grievance: Barangay BAC favored a certain supplier.29
Identify the type of grievance: Barangay BAC favored a certain supplier.
Identify the type of grievance: Project staff manipulated the prioritized needs of the barangay.
This GRS principle implies the right of a person to be present and be heard before a duly constituted body.
Quick and Proportional Action
Anonymity and Security30sEditDelete
This is the first step in the process whereby a grievance, comment, suggestion, or query is filed.
Verification and Action30sEditDelete
This is done to determine if the final resolution yielded a positive result for the aggrieved party.
The process of replying to the grievance sender and informing the complainant of the status of their complaint.
In the absence of the CF, who shall serve as the intake officer for barangay-level grievances?
MFA and TF can act as intake officers.
The fact-finding body can be composed of 4 members.
What will serve as the MOV that the complainant is satisfied with the resolution of the grievance?
GRS Installation Checklist
Signed Resolution Sheet30sEditDelete
PINCO or Grievance: ACT-AC informed the assigned MCT-CF that some CVs are not familiar with their roles and functions.
Grievance Type B
Grievance Type A
Grievance Type C30sEditDelete
Who is our Regional Grievance Officer?
Juanito C. Cantero
Emma C. Patalinghug
Shalaine Marie S. Lucero
Joan Mae E. Lacea30sEditDelete
There is a need to form a fact-finding body for all grievance types.
Anonymous complaints will be closed if no further information from the complainant was received.
Anonymity is encouraged for Type A grievances
Positive comments from the community are considered as PINCOs
This activity includes openly discussing the issues with the community and arriving at agreements and decisions as well as the imposition of sanctions if needed.
This activity includes gathering facts and clarifying the information in order to have a clear picture of the circumstances surrounding the grievance or complaint.
Documentation is not necessary for unreported grievances that were already resolved.falsetrueTrue or False30sEditDelete
Who is responsible for resolving ACT staff-related grievances?
HR / Management Team (RD/ARDO)
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