GRS Questions
Quiz by martin canguit
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- Q1
Identify the type of grievance: Barangay BAC favored a certain supplier.
Type C
Type B
PINCO
Type A
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Identify the type of grievance: Project staff manipulated the prioritized needs of the barangay.
Type B
PINCO
Type C
Type A
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This GRS principle implies the right of a person to be present and be heard before a duly constituted body.
Objective
Due Process
Quick and Proportional Action
Anonymity and Security
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This is the first step in the process whereby a grievance, comment, suggestion, or query is filed.
Intake
Follow-up
Feedback
Verification and Action
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This is done to determine if the final resolution yielded a positive result for the aggrieved party.
Action
Follow-up
Feedback
Verification
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The process of replying to the grievance sender and informing the complainant of the status of their complaint.
Intake
Follow-up
Feedback
Verification
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In the absence of the CF, who shall serve as the intake officer for barangay-level grievances?
MFA
TF
AC
LCE
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MFA and TF can act as intake officers.
True
False
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The fact-finding body can be composed of 4 members.
True
False
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What will serve as the MOV that the complainant is satisfied with the resolution of the grievance?
Resolution Sheet
GRS Installation Checklist
Intake Form
Signed Resolution Sheet
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PINCO or Grievance: ACT-AC informed the assigned MCT-CF that some CVs are not familiar with their roles and functions.
Grievance Type B
Grievance Type A
PINCO
Grievance Type C
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Who is our Regional Grievance Officer?
Juanito C. Cantero
Emma C. Patalinghug
Shalaine Marie S. Lucero
Joan Mae E. Lacea
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There is a need to form a fact-finding body for all grievance types.
True
False
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Anonymous complaints will be closed if no further information from the complainant was received.
False
True
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Anonymity is encouraged for Type A grievances
False
True
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Positive comments from the community are considered as PINCOs
False
True
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This activity includes openly discussing the issues with the community and arriving at agreements and decisions as well as the imposition of sanctions if needed.
Action
Feedback
Verification
Intake
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This activity includes gathering facts and clarifying the information in order to have a clear picture of the circumstances surrounding the grievance or complaint.
Feedback
Follow-up
Verification
Action
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Documentation is not necessary for unreported grievances that were already resolved.
falsetrueTrue or False30sEditDelete - Q20
Who is responsible for resolving ACT staff-related grievances?
DRPM
PEOs
HR / Management Team (RD/ARDO)
CDO III
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