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GRS Questions

Quiz by martin canguit

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20 questions
Show answers
  • Q1

    Identify the type of grievance: Barangay BAC favored a certain supplier.

    Type C

    Type B

    PINCO

    Type A

    30s
    Edit
    Delete
  • Q2

    Identify the type of grievance: Project staff manipulated the prioritized needs of the barangay.

    Type B

    PINCO

    Type C

    Type A

    30s
    Edit
    Delete
  • Q3

    This GRS principle implies the right of a person to be present and be heard before a duly constituted body.

    Objective

    Due Process

    Quick and Proportional Action

    Anonymity and Security

    30s
    Edit
    Delete
  • Q4

    This is the first step in the process whereby a grievance, comment, suggestion, or query is filed.

    Intake

    Follow-up

    Feedback

    Verification and Action

    30s
    Edit
    Delete
  • Q5

    This is done to determine if the final resolution yielded a positive result for the aggrieved party.

    Action

    Follow-up

    Feedback

    Verification

    30s
    Edit
    Delete
  • Q6

    The process of replying to the grievance sender and informing the complainant of the status of their complaint.

    Intake

    Follow-up

    Feedback

    Verification

    30s
    Edit
    Delete
  • Q7

    In the absence of the CF, who shall serve as the intake officer for barangay-level grievances?

    MFA

    TF

    AC

    LCE

    30s
    Edit
    Delete
  • Q8

    MFA and TF can act as intake officers.

    True

    False

    30s
    Edit
    Delete
  • Q9

    The fact-finding body can be composed of 4 members.

    True

    False

    30s
    Edit
    Delete
  • Q10

    What will serve as the MOV that the complainant is satisfied with the resolution of the grievance?

    Resolution Sheet

    GRS Installation Checklist

    Intake Form

    Signed Resolution Sheet

    30s
    Edit
    Delete
  • Q11

    PINCO or Grievance: ACT-AC informed the assigned MCT-CF that some CVs are not familiar with their roles and functions.

    Grievance Type B

    Grievance Type A

    PINCO

    Grievance Type C

    30s
    Edit
    Delete
  • Q12

    Who is our Regional Grievance Officer?

    Juanito C. Cantero

    Emma C. Patalinghug

    Shalaine Marie S. Lucero

    Joan Mae E. Lacea

    30s
    Edit
    Delete
  • Q13

    There is a need to form a fact-finding body for all grievance types.

    True

    False

    30s
    Edit
    Delete
  • Q14

    Anonymous complaints will be closed if no further information from the complainant was received.

    False

    True

    30s
    Edit
    Delete
  • Q15

    Anonymity is encouraged for Type A grievances

    False

    True

    30s
    Edit
    Delete
  • Q16

    Positive comments from the community are considered as PINCOs

    False

    True

    30s
    Edit
    Delete
  • Q17

    This activity includes openly discussing the issues with the community and arriving at agreements and decisions as well as the imposition of sanctions if needed. 

    Action

    Feedback

    Verification

    Intake

    30s
    Edit
    Delete
  • Q18

    This activity includes gathering facts and clarifying the information in order to have a clear picture of the circumstances surrounding the grievance or complaint. 

    Feedback

    Follow-up

    Verification

    Action

    30s
    Edit
    Delete
  • Q19

    Documentation is not necessary for unreported grievances that were already resolved.

    false
    true
    True or False
    30s
    Edit
    Delete
  • Q20

    Who is responsible for resolving ACT staff-related grievances?

    DRPM

    PEOs

    HR / Management Team (RD/ARDO)

    CDO III

    30s
    Edit
    Delete

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