Identify the type of grievance: Barangay BAC favored a certain supplier.

Identify the type of grievance: Project staff manipulated the prioritized needs of the barangay.

This GRS principle implies the right of a person to be present and be heard before a duly constituted body.

This is the first step in the process whereby a grievance, comment, suggestion, or query is filed.

This is done to determine if the final resolution yielded a positive result for the aggrieved party.

The process of replying to the grievance sender and informing the complainant of the status of their complaint.

In the absence of the CF, who shall serve as the intake officer for barangay-level grievances?

MFA and TF can act as intake officers.

The fact-finding body can be composed of 4 members.

What will serve as the MOV that the complainant is satisfied with the resolution of the grievance?

PINCO or Grievance: ACT-AC informed the assigned MCT-CF that some CVs are not familiar with their roles and functions.

Who is our Regional Grievance Officer?

There is a need to form a fact-finding body for all grievance types.

Anonymous complaints will be closed if no further information from the complainant was received.

Anonymity is encouraged for Type A grievances

Positive comments from the community are considered as PINCOs

This activity includes openly discussing the issues with the community and arriving at agreements and decisions as well as the imposition of sanctions if needed. 

This activity includes gathering facts and clarifying the information in order to have a clear picture of the circumstances surrounding the grievance or complaint. 

Documentation is not necessary for unreported grievances that were already resolved.

Who is responsible for resolving ACT staff-related grievances?