GRS Questions
Quiz by martin canguit
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- Q1
Identify the type of grievance: Barangay BAC favored a certain supplier.
Type C
Type B
PINCO
Type A
30s - Q2
Identify the type of grievance: Project staff manipulated the prioritized needs of the barangay.
Type B
PINCO
Type C
Type A
30s - Q3
This GRS principle implies the right of a person to be present and be heard before a duly constituted body.
Objective
Due Process
Quick and Proportional Action
Anonymity and Security
30s - Q4
This is the first step in the process whereby a grievance, comment, suggestion, or query is filed.
Intake
Follow-up
Feedback
Verification and Action
30s - Q5
This is done to determine if the final resolution yielded a positive result for the aggrieved party.
Action
Follow-up
Feedback
Verification
30s - Q6
The process of replying to the grievance sender and informing the complainant of the status of their complaint.
Intake
Follow-up
Feedback
Verification
30s - Q7
In the absence of the CF, who shall serve as the intake officer for barangay-level grievances?
MFA
TF
AC
LCE
30s - Q8
MFA and TF can act as intake officers.
True
False
30s - Q9
The fact-finding body can be composed of 4 members.
True
False
30s - Q10
What will serve as the MOV that the complainant is satisfied with the resolution of the grievance?
Resolution Sheet
GRS Installation Checklist
Intake Form
Signed Resolution Sheet
30s - Q11
PINCO or Grievance: ACT-AC informed the assigned MCT-CF that some CVs are not familiar with their roles and functions.
Grievance Type B
Grievance Type A
PINCO
Grievance Type C
30s - Q12
Who is our Regional Grievance Officer?
Juanito C. Cantero
Emma C. Patalinghug
Shalaine Marie S. Lucero
Joan Mae E. Lacea
30s - Q13
There is a need to form a fact-finding body for all grievance types.
True
False
30s - Q14
Anonymous complaints will be closed if no further information from the complainant was received.
False
True
30s - Q15
Anonymity is encouraged for Type A grievances
False
True
30s