Handling Complaint 2
Quiz by I Wayan Wahyu Putra Sucanta
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- Q1
What's your procedure for handling customer complaints?
Listening
Apologizing
all answers are correct
Overing solution
30s - Q2
Who's responsible for addressing complaints in your restaurant?
Front office
Customer friend
Gardener
Waiter
30s - Q3
How do you ensure prompt resolution of complaints during busy hours?
take a rest
Just handling order
Focus to one customer
Resolving Problem quickly
30s - Q4
How to handling complaint wrong food?
say can't change the food
change for the right food
just listen the complaint
i'm sorry is not my fault
30s - Q5
What steps do you take to prevent recurring complaints?
tell manager
ignoring
take a note
review each complaint
30s - Q6
How do you handle complaints professionally?
stay calm
get provoked
give compensation
tell manager
30s - Q7
How do you communicate the resolution of a complaint to the customer?
Directly
Call the customer
In Email
In Bill
30s - Q8
what thing that you can't do when handling complaint?
Listening
Use bad word
Smile
tell manager
30s - Q9
when guest child is crying, what should you do?
carrying guest child
ignore it
tell guest child to stop crying
give toys
30s - Q10
when you can't resolve the complaint, what should you do?
tell manager
give guest compensation
tell friend
don't resolve the problem
30s