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Handling Complaint 2

Quiz by I Wayan Wahyu Putra Sucanta

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10 questions
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  • Q1

    What's your procedure for handling customer complaints?

    Listening

    Apologizing

    all answers are correct

    Overing solution

    30s
  • Q2

    Who's responsible for addressing complaints in your restaurant?

    Front office

    Customer friend

    Gardener

    Waiter

    30s
  • Q3

    How do you ensure prompt resolution of complaints during busy hours?

    take a rest

    Just handling order

    Focus to one customer

    Resolving Problem quickly

    30s
  • Q4

    How to handling complaint wrong food?

    say can't change the food

    change for the right food

    just listen the complaint

    i'm sorry is not my fault

    30s
  • Q5

    What steps do you take to prevent recurring complaints?

    tell manager

    ignoring

    take a note

    review each complaint

    30s
  • Q6

    How do you handle complaints professionally?

    stay calm

    get provoked

    give compensation

    tell manager

    30s
  • Q7

    How do you communicate the resolution of a complaint to the customer?

    Directly

    Call the customer

    In Email

    In Bill

    30s
  • Q8

    what thing that you can't do when handling complaint?

    Listening

    Use bad word

    Smile

    tell manager

    30s
  • Q9

    when guest child is crying, what should you do?

    carrying guest child

    ignore it

    tell guest child to stop crying

    give toys 

    30s
  • Q10

    when you can't resolve the complaint, what should you do?

    tell manager

    give guest compensation

    tell friend

    don't resolve the problem

    30s

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