Hard Rock Lesson 7 | Quizalize

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Hard Rock Lesson 7 | Quizalize

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Hard Rock Lesson 7

Quiz by Wayne Watkins

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Q 1/10
Score 0
What is the term for when someone expresses dissatisfaction with a service?
30
Sympathy
Apology
Solution
Complaint
Q 2/10
Score 0
What should the receptionist say to show they understand the guest's feelings?
30
We’ll take care of it immediately.
Thank you for your patience.
I understand how you feel.
Let me solve this for you.

10 questions

Q.

What is the term for when someone expresses dissatisfaction with a service?

1

30 sec

Q.

What should the receptionist say to show they understand the guest's feelings?

2

30 sec

Q.

What is the appropriate action when a problem arises with a room?

3

30 sec

Q.

Which word explains the state of feeling uneasy or not at ease?

4

30 sec

Q.

What phrase might a receptionist use to offer assistance with a problem?

5

30 sec

Q.

What does the term 'empathy' refer to in a customer service context?

6

30 sec

Q.

Which of the following is a way to express regret for a mistake?

7

30 sec

Q.

What type of room did the receptionist offer to Ms. Carter?

8

30 sec

Q.

What is a common polite expression to show appreciation for a guest's understanding?

9

30 sec

Q.

How did the receptionist show empathy to the guest?

10

30 sec

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Got it ✅ — you want all the topics (States of Matter → Temperature → Thermal Energy → Pressure → Gas Laws, etc.) written in the same structured style (definitions, everyday examples, non-examples, short story, daily life connections, MCQs, SAQs). Here’s a full structured lesson flow, starting with States of Matter as you requested: --- 🧊 States of Matter Definition Matter exists in three main states: Solid: Definite shape & volume, particles tightly packed, vibrate in place. Liquid: Definite volume but takes the shape of its container, particles slide past one another. Gas: No definite shape or volume, particles move freely and spread out. Everyday Examples Solid: Ice cubes, table, book. Liquid: Water, milk, juice. Gas: Air in a balloon, perfume spreading, steam. Non-Examples Honey is not a solid → it flows → liquid. A rock is not a liquid → it’s rigid → solid. Water in a closed bottle is not a gas → it stays liquid. Short Story You buy a soda on a hot day: Ice cubes (solid) keep it cold. They melt into liquid water. Bubbles rise as gas carbon dioxide escapes. Everyday Life Connections Freezing water into ice. Boiling soup on the stove. Smell of perfume spreading across a room. MCQs 1. Which state has particles vibrating in place? a) Solid ✅ b) Liquid c) Gas d) Plasma 2. Soda fizzing when opened is: a) Liquid diffusion b) Gas release ✅ c) Solid melting d) Condensation SAQ (Multi-step) You leave an ice cream outside: a) What state does it start in? b) What happens as it melts? c) If left longer, what phase change might occur? d) Which type of energy increases? --- 🌡 Temperature Definition Indicates average kinetic energy of particles. Measured with a thermometer. Heat flows between objects of different temperature. Everyday Examples Fever check with a thermometer. Ice cube cooling a drink. Why metal feels colder than wood at room temperature. Short Story A hot pizza slice cools when left on the table: heat flows from pizza (high T) to air (low T). MCQ Which is true about temperature? a) It measures total energy b) It measures average kinetic energy ✅ c) It is the same as heat d) It doesn’t affect particle motion --- 🔥 Thermal Energy Definition Total of all kinetic and potential energy of atoms in an object. Everyday Examples Large pot of warm soup has more thermal energy than a small hot cup. Heating water → particles move faster. Ice pack absorbs thermal energy from skin. Short Story In winter, sitting near a heater warms you up because air molecules gain kinetic energy and transfer it. MCQ At absolute zero: a) Particles vibrate slowly b) Particles move randomly c) Particles have no movement ✅ d) Particles expand --- ⚡ Kinetic vs Potential Energy Definition Kinetic energy: energy of motion (vibrating, flowing, diffusing). Potential energy: stored in positions/forces (attractions between particles). Everyday Examples Steam in cooker: high kinetic energy. Rubber band stretched: potential energy. Short Story A bouncing ball → kinetic while moving, potential at the top of its bounce. --- 💨 Pressure Definition Force per unit area on a surface. Everyday Examples Drinking with a straw. Bicycle tires feel hard due to air pressure. Bed of nails → force spread out, less pressure. Short Story When you open a soda bottle, pressure is released → fizzing sound and bubbles. --- 🔄 Gas Laws (Thermal Expansion & Charles’ Law) Definition At constant pressure, gas volume ∝ absolute temperature. Everyday Examples Balloon expands in sunlight. Hot air balloon rises. Tires inflate slightly after driving. Short Story A sealed chips bag puffs up on an airplane as air pressure outside decreases. MCQ According to Charles’ Law: a) Volume decreases as temperature increases b) Volume increases as temperature increases ✅ c) Volume is independent of temperature d) Volume and temperature are unrelated --- ✅ This flow covers all your slides in the same Prezi-style (definitions, examples, non-examples, story, life connections, questions). Do you want me to now add full sets of practice (10 True/False, 10 Matching, 10 Write the Term, etc.) for each section, so you’ll have a complete question bank along with the lesson flow?