Question 1

How will you clean these types of shoes?

Accepted Answer

soft brush

Answer

shoe polish

Answer

rugs

Question 2

How can you assist in the repair of detached buttons of guest clothes?

Accepted Answer

Seek the approval of the guest before proceeding to the repair activity.

Answer

Guest clothes must be return after the repair activity.

Answer

Any thread will do

Question 3

How can you assure the guest about the confidentiality of his transactions?

Accepted Answer

If he is engaged in a phone conversation, keep distance.

Answer

Do not talk to guest

Answer

Dont make any noise

Question 4

How can you handle guest request for safekeeping of valuables?

Accepted Answer

Ask the guest to make a list of the valuables

Answer

use the safety deposit box

Answer

make an organizer

Question 5

What is the importance of effective communication to a butler service

Accepted Answer

he would be confident to face all guest of different cultures. Thus, the hotel will get a good impression/evaluation

Answer

he would understand their language and converse very well.

Answer

he can promote and sell other services which make the hotel more productive.

Question 6

What is the generic name of ethanol?

Accepted Answer

Alcohol

Answer

Acetone

Answer

Acetylene

Question 7

Give some symptoms/signs of alcohol intoxication?

Accepted Answer

Uncontrolled body movement

Answer

depress

Answer

alertness

Question 8

Ways of asking an intoxicated guest to leave the area/establishment

Accepted Answer

Arrange assistance

Answer

throw them out

Answer

Call the police

Question 9

the assistance that can be given to an intoxicated person.

Accepted Answer

Give him non-alcoholic beverages or something hot

Answer

have a massage

Answer

give him more

Question 10

safety measures in making up or bed making

Accepted Answer

Bend your knees

Answer

Bend your Back

Answer

Bend the bed

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