
HSC - XII - OC - CHAP 7 - CONSUMER PROTECTION
Quiz by Anita Sinha
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
State Consumer Dispute Redressal Commission is popularly known as ……..
……… is celebrated as “National Consumer Day”.
National Commission entertains complaints where the values of goods orservices paid as consideration exceeds ₹ ……..
15th March is celebrated ………….
____________________states that a consumer should know the reliefsavailable to him in case of product or service falls short of his expectations.
The Consumer Protection Act provides relief to customers such as replacement of product, removal of defects in the product, compensation for any loss or injury suffered by the consumer. Which consumer right has been highlighted in this statement.
Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available. State the consumer right which Manu exercised.
A painter purchased a painting machine to paint the house of a very important customer. While painting, due to a malfunctioning in the painting machine, paint spills on the expensive wooden furniture of the customer. The customer terminated the painting contract with the painter due to this incident. Can the painter approach the consumer court to seek damages from the company?
Which one of the following is not a consumer right?
___ mark is used for electrical products.
Right to ___ is a right to be protected against products which are hazardous to life or health.
Which of the following statements is not true with regard to the National Commission?
Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC). on hearing the plea, asked an airline company to pay₹50,000 to Naina and her family. Identify the right of consumers being exercised in the given case.
In the year 1962, the then president of United States, …………. Declared certain rights of consumer.
The word ‘Consumer’ is derived from the ………….. word ‘Consumere’.
According to Gandhian philosophy, ……… are the trustees of the society’s wealth.
The president of State Commission is ………………
The President of the National Commission is appointed in consultation with the …………..
Right to …….. restrictsmonopolistic tendencies in the market.
……….. is referred to as “People’s Court”.
____________________states that a consumer should know the reliefs available to him in case of product or service falls short of his expectations.
Non – profit and non-political independent groups working for a definite cause
Nowadays, consumers can file online complaints through mobile application.
Resolution by disputes by Lok Adalat does not get statutory recognition.
The monetary penalty for non-compliance of order of State or National Commission goes up to ₹ 25 lakhs in certain cases.
The members should possess a ___________ from a recognized University
In 2019, Ministry of _____________ has proposed new act as ‘Consumer Protection Act, 2019.
Who is a consumer? Identify the right meaning.
Which of the following functions are carried out by the consumer organisation?
A popular nationalised bank has been fined ₹8 lakh by the country’s highest consumer court, National Consumer Disputes Redressal Commission (NCDRC), for not sharing complete insurance policy details with a customer. The bank has-been ordered to pay the full amount as compensation to the customer. Identify the rights of consumers being violated in the given case.
There is an increasing supply of duplicateproducts. It is not possible for an ordinary consumer to distinguish between agenuine product and its imitation. Identify the need of consumer protection.
Malpractices of the Businessmen means
FMCG [Fast-moving consumer goods are]
In India, the consumer protection act was initiated in the year .........
Identify the responsibilities of the consumers
Several audio-video programmes on consumer awareness are broad casted on various channel and through social media. Identify the means of consumer protection.
Any person aggrieved by an order made by theDistrict Commission may prefer an appeal against such order to the StateCommission within a period of _________ days from the date of the order.
A member of state commission should have adequate knowledge and ten years’ experience in dealing with
Any party failing to comply with any order made by the Redressal Forums shall be punishable with
What is the full form of NGOs?
Membership Tenure in the case of State Commission
Tenure of President in National Commission is
A person who is or has been a judge of the Supreme Court, shall be appointed by the Central Government by notification is known as
Full form of VOICE
Organising campaigns, publishing periodicals, free legal advice, enlightening the consumers in various matters are the taken care by
Sale of Goods Act
Standard of Weights and Measures Act ,1956