Question 1

What is the purpose of a hard drive diagnostic test?

Accepted Answer

To detect and repair errors or bad sectors on a hard drive

Answer

To configure network settings

Answer

To optimize network traffic flow

Answer

To test the speed of a network connection

Question 2

What is the purpose of a system restore?

Accepted Answer

To restore a computer system to a previous state

Answer

To test the performance of a network

Answer

To backup network data

Answer

To encrypt network traffic

Question 3

What diagnostic tool can you use to troubleshoot issues with a computer's hard drive?

Accepted Answer

Disk Utility

Answer

Disk Defragmenter

Answer

Windows Task Manager

Answer

System Restore

Question 4

What is the name of the built-in Windows diagnostic tool that checks the health of your computer's hard drive?

Accepted Answer

chkdsk

Answer

ipconfig

Answer

dxdiag

Answer

msconfig

Question 5

What diagnostic tool allows you to view all programs and processes running on your computer?

Accepted Answer

Task Manager

Answer

Device Manager

Answer

Registry Editor

Answer

Control Panel

Question 6

Which diagnostic tool would you use to identify network connectivity issues?

Accepted Answer

Ping

Answer

IP Config

Answer

Tracert

Answer

netstat

Question 7

What is the name of the diagnostic tool that checks the integrity of system files on Windows?

Accepted Answer

System File Checker (SFC)

Answer

Disk Cleanup

Answer

Task Manager

Answer

Disk Defragmenter

Question 8

What diagnostic tool allows you to monitor and analyze the performance of your computer's hardware?

Accepted Answer

Performance Monitor

Answer

System Restore

Answer

Device Manager

Answer

Disk Cleanup

Question 9

Which is a common diagnostic procedure for malfunctioning printers?

Accepted Answer

Checking ink levels

Answer

Checking paper quality

Answer

Checking mouse sensitivity

Answer

Checking screen resolution

Question 10

Which of the following can help identify malware on a computer system?

Accepted Answer

Antivirus software

Answer

Disk defragmenter

Answer

File compression tool

Answer

Presentation software

Question 11

What is the purpose of a memory test diagnostic procedure?

Accepted Answer

To identify faulty RAM modules

Answer

To check the printer connectivity

Answer

To scan for viruses on the system

Answer

To optimize CPU performance

Question 12

What is a common diagnostic procedure to fix minor software issues on a computer system?

Accepted Answer

Restarting the computer

Answer

Cleaning the CPU

Answer

Replacing the hard drive

Answer

Unplugging the router

Question 13

What is the process of identifying and isolating faults on computer systems and networks called?

Accepted Answer

Troubleshooting

Answer

Programming

Answer

Debugging

Answer

Networking

Question 14

Which of the following is NOT a step in the troubleshooting process?

Accepted Answer

Assuming the issue will resolve itself

Answer

Testing the solution

Answer

Identifying the problem

Answer

Gathering information

Question 15

What is the first step in troubleshooting a computer system or network?

Accepted Answer

Identifying the problem

Answer

Gathering information

Answer

Testing the solution

Answer

Assuming the issue will resolve itself

Question 16

What is the purpose of isolating faults during troubleshooting?

Accepted Answer

To determine the root cause of the issue

Answer

To blame someone for the issue

Answer

To avoid fixing the issue

Answer

To make the problem worse

Question 17

What is the difference between a hardware and software fault?

Accepted Answer

Hardware faults are caused by physical problems, while software faults are caused by programming errors

Answer

Hardware faults affect only one computer, while software faults affect the entire network

Answer

Hardware faults are caused by programming errors, while software faults are caused by physical problems

Answer

Hardware faults can't be fixed, while software faults can be easily fixed

Question 18

What is the purpose of testing the solution during troubleshooting?

Accepted Answer

To verify that the issue has been resolved

Answer

To waste time

Answer

To blame someone for the issue

Answer

To make the problem worse

Question 19

What is the process of restoring a computer system or network to its previous state before the issue occurred?

Accepted Answer

Rollback

Answer

Reinstall

Answer

Reset

Answer

Reboot

Question 20

What is the purpose of a ping command?

Accepted Answer

To test the connectivity between two devices

Answer

To browse the internet

Answer

To infect a device with a virus

Answer

To shutdown a device

Question 21

What is a common cause of a network outage?

Accepted Answer

Hardware failure

Answer

Low bandwidth

Answer

Old software

Answer

Too many users

Question 22

What is a common cause of slow computer performance?

Accepted Answer

Insufficient RAM

Answer

Too many temporary files

Answer

Network congestion

Answer

Too many peripherals

Question 23

Which of the following is a diagnostic software utility used to test and repair hard disk drives on a computer system?

Accepted Answer

Disk Utility

Answer

Time Machine

Answer

System Preferences

Answer

Activity Monitor

Question 24

What is the most likely cause of a computer system that starts up, but does not display anything on the monitor?

Accepted Answer

Faulty graphics card/Video Output

Answer

Malfunctioning mouse

Answer

Dead power supply

Answer

Corrupted operating system

Question 25

What is the most likely cause of a computer that frequently crashes or freezes?

Accepted Answer

Overheating CPU

Answer

Overheating Motherboard

Answer

Overheating HDD

Answer

Overheating Memory

Question 26

Which of the following is a common cause of intermittent internet connectivity?

Accepted Answer

Interference from other wireless networks

Answer

Too many tabs open in the browser

Answer

Outdated printer driver

Answer

Expired antivirus subscription

Question 27

What is the name for software that is designed to cause harm to computer systems?

Accepted Answer

Malware

Answer

Dust

Answer

Antivirus

Answer

Firewall

Question 28

Which of the following is a common cause of a printer that fails to print anything?

Accepted Answer

Out of ink or toner

Answer

Corrupted sound card

Answer

Overheating speakers

Answer

Dirty mouse pad

Question 29

Which of the following is a common cause of a computer that randomly shuts down?

Accepted Answer

Power supply failure

Answer

Dirty mouse

Answer

Outdated printer driver

Answer

Damaged ethernet cable

Question 30

What is a common type of defect found in computer systems and networks?

Accepted Answer

Security vulnerability

Answer

Printer malfunction

Answer

Faulty power supply

Answer

Keyboard wear and tear

Question 31

What is a common method for exploiting security vulnerabilities in computer systems?

Accepted Answer

Hacking

Answer

Cracking

Answer

Typing errors

Answer

Copying and pasting too much

Question 32

What is a backdoor in relation to computer systems and networks?

Accepted Answer

A secret method of bypassing normal authentication or encryption in a computer system or network

Answer

A hardware component that regulates internet speed

Answer

A type of software that helps you create spreadsheets

Answer

A type of virus that makes your computer slower

Question 33

What is the most common cause of a computer system that won't boot?

Accepted Answer

Hardware failure

Answer

Corrupted operating system

Answer

Overheating

Answer

Virus infection

Question 34

What is the first step in troubleshooting a network connectivity issue?

Accepted Answer

Check physical connections

Answer

Run virus scan

Answer

Reinstall network drivers

Answer

Restart computer

Question 35

What is the first step in troubleshooting a software issue?

Accepted Answer

Restart the software

Answer

Reinstall the software

Answer

Check physical connections

Answer

Update computer's operating system

Question 36

Which component of a computer system is responsible for executing instructions?

Accepted Answer

CPU

Answer

RAM

Answer

Motherboard

Answer

Hard drive

Question 37

What is the first step to troubleshoot a network connection?

Accepted Answer

Check if the cable is properly plugged in

Answer

Restart the computer

Answer

Replace the network card

Answer

Install new drivers

Question 38

What should you do if you encounter a blue screen of death on a Windows computer?

Accepted Answer

Write down the error message and restart the computer

Answer

Replace the hard drive

Answer

Uninstall the operating system

Answer

Ignore it and keep using the computer

Question 39

What could be a cause of a computer overheating?

Accepted Answer

Blocked air vents or dust accumulation

Answer

Hardware incompatibility

Answer

Low battery

Answer

Excessive use of CPU

Question 40

What is the purpose of defragmentation on a hard drive?

Accepted Answer

To optimize the placement of files on the disk and improve performance

Answer

To encrypt sensitive data on the hard drive

Answer

To delete unnecessary files from the hard drive

Answer

To recover lost data from a damaged hard drive

Question 41

What is a common technique for clearing temporary files on a Windows computer?

Accepted Answer

Using Disk Cleanup utility

Answer

Running a full system virus scan

Answer

Deleting files manually from C:\Windows\Temp folder

Answer

Uninstalling seldom-used programs

Question 42

What is a common technique for troubleshooting a malfunctioning printer?

Accepted Answer

Checking if the printer is properly connected and turned on

Answer

Replacing all ink cartridges

Answer

Resetting the computer's print spooler

Answer

Reinstalling the Printer driver

Question 43

What is a common technique for troubleshooting a slow computer?

Accepted Answer

Checking if there are any programs running in the background that consume system resources

Answer

Replacing the CPU cooler

Answer

Increasing the monitor's refresh rate

Answer

Defragmenting the hard disk

Question 44

What is a common technique for troubleshooting Internet connection issues?

Accepted Answer

Running the network troubleshooter

Answer

Installing a VPN client

Answer

Replacing the router

Answer

Disabling the firewall

Question 45

What is a common technique for troubleshooting a blank screen on a computer?

Accepted Answer

Checking if the monitor is properly connected and turned on

Answer

Replacing the graphics card

Answer

Cleaning the computer's registry

Answer

Rebooting the computer in Safe Mode

Question 46

What changes would you make to solve a non-responsive program?

Accepted Answer

Force-closing the program and restarting it

Answer

Updating the program's UI theme

Answer

Clearing the computer's RAM

Answer

Changing the program's file extension

Question 47

What is a common technique for troubleshooting a computer that won't boot up?

Accepted Answer

Checking if there are any loose cables or components

Answer

Punching the computer's casing to dislodge any hanging components

Answer

Replacing the CPU

Answer

Unplugging the computer from the power source

Question 48

What is a common technique for troubleshooting a malfunctioning mouse?

Accepted Answer

Checking if the mouse cable is properly connected

Answer

Unplugging and replugging the mouse from the USB port

Answer

Reinstalling the mouse driver

Answer

Replacing the mouse's batteries

Question 49

What is a common example of a corrective action for a software malfunction?

Accepted Answer

Uninstalling and reinstalling the software

Answer

Disabling the antivirus program

Answer

Restarting the computer

Answer

Reformatting the hard drive

Question 50

What is a common example of a corrective action for a slow computer?

Accepted Answer

Clearing temporary files and freeing up disk space

Answer

Changing the computer's IP address

Answer

Increasing the monitor resolution

Answer

Adding more RAM to the computer

Question 51

What is a common example of a corrective action for a forgotten password?

Accepted Answer

Resetting the password using a recovery email or security question

Answer

Disconnecting from the internet

Answer

Creating a new user account

Answer

Reinstalling the operating system

Question 52

What is a common example of a corrective action for a printer error?

Accepted Answer

Clearing the print queue and restarting the print spooler

Answer

Adding more paper to the printer tray

Answer

Replacing the printer ink cartridges

Answer

Unplugging the printer from the computer

Question 53

What is a common example of a corrective action for a website outage?

Accepted Answer

Checking the website server status and restarting the server if necessary

Answer

Upgrading the website theme

Answer

Changing the website domain name

Answer

Clearing the browser cookies and cache

Question 54

What is a common example of a corrective action for a WiFi connection issue?

Accepted Answer

Resetting the router and reconnecting the devices

Answer

Disabling the computer's firewall

Answer

Moving the computer closer to the router

Answer

Trying a different WiFi network name

Question 55

What is a common example of a corrective action for a hard drive failure?

Accepted Answer

Replacing the failed hard drive and restoring data from a backup

Answer

Upgrading the hard drive

Answer

Adding more files to the drive

Answer

Formatting the unaffected hard drive

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