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Impac_Card ID Training

Quiz by Andrew Maly

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14 questions
Show answers
  • Q1
    Which is true when identifying the fuel card ID?
    First identify the last digit of the year in the expiration date, then the last five digits of the card NOT including the final digit.
    You should first identify the last 5 digits of the card ID including the final number and then include the expiration date.
    First identify the last digit of the year in the expiration date, then the last 5 digits of the card including the final digit.
    First, identify the last 5 digits of the card not including the expiration date digit.
    120s
  • Q2
    Why is it important to be able to identify the card ID?
    It's a universal way of creating an identification process that allows the driver to purchase maintenance on the account.
    Over-all, card ID numbers are used to implicate the driver when there's a disputed transaction.
    It's a number tied to a driver or vehicle card account that makes searching in fleet commander MUCH easier so you don't always have to type out the full card number when doing report searches, etc.
    It's a number tied to a driver or vehicle card account that is used only for referencing in billing reports.
    120s
  • Q3
    What is the most important thing to remember when working on cases and receiving calls?
    Ensure you have a manager with you ALL the time so you never have to make any mistakes.
    Ask for help if you're not sure.
    Pretend like you know everything and move on.
    Create a case and tell customer you'll be back to them in 10 minutes.
    120s
  • Q4
    What is the plastic card ID?
    Question Image
    006735964
    359641
    235964
    864081
    60s
  • Q5
    What is the plastic card ID?
    Question Image
    006703
    734511
    864081
    703451
    60s
  • Q6
    What is the fuel card ID?
    Question Image
    506757
    557812
    121517
    006757
    60s
  • Q7
    Which is the fuel card ID?
    Question Image
    123456
    567892
    267701
    677012
    60s
  • Q8
    Which is the fuel card ID?
    Question Image
    356781
    335678
    356781
    2335678
    60s
  • Q9
    Which fuel card ID is identified?
    Question Image
    200023
    567898
    200022
    200025
    60s
  • Q10
    Which is the fuel card ID?
    Question Image
    156788
    456781
    845679
    145679
    60s
  • Q11
    Based on the following Card ID, when did it most likely expire? 700023
    2017
    2018
    2001
    2016
    60s
  • Q12
    When searching in software for a most updated Card ID, you see two cards: A Card 000345 B Card 400345 Which card is the one that has NOT expired?
    A Card 000345
    Both are expired
    B Card 400345
    None are expired
    60s
  • Q13
    When searching in software for an EXPIRED Card ID, which card ID below would be considered expired?
    600053
    0000536
    900412
    9000573
    60s
  • Q14
    Which card ID expired in 2015 most likely?
    602156
    000247
    402583
    502368
    60s

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