Question 1

Why does Booster have an incident management framework?

Accepted Answer

All of the above

Answer

Ensure incidents are appropriately managed

Answer

Evidence Booster’s compliance with obligations

Answer

Provide feedback on the effectiveness of Booster’s business practices

Question 2

What happens if we don’t have an incident management framework?

Accepted Answer

Risk losing key licenses that allow us to operate

Answer

Booster saves time and resources

Answer

External audits will find no issues with our business.

Answer

Booster funds will perform better

Question 3

What is not an example of an incident?

Accepted Answer

Forgetting to submit your leave request and going on holiday anyway.

Answer

Failure to highlight a suspicious transaction

Answer

Processing a withdrawal request three days after receiving the request

Answer

An unplanned IT issue resulting in the Booster app being down.

Question 4

How do we record incidents?

Accepted Answer

Write a report using the Incident Report template, add to Incident Register, and save report in the incident folder.

Answer

Write a report, save it to your desktop and email your Manager.

Answer

Email compliance to tell them you have identified an incident.

Answer

Question 5

When filling out the form and the register you should

Accepted Answer

Fill out the form and register in full

Answer

Only fill out the sections I want to

Question 6

Which is the best example of wording to be included in an incident report?

Accepted Answer

On the 20^th of August, member 56789 requested a withdrawal of $10,000. The staff member loading the withdrawal incorrectly entered $1000. The member alerted us to the discrepancy and the remaining $9000 was loaded as a withdrawal immediately…

Answer

Mitchell popped in the wrong amount for a withdrawal. When I found out, I loaded the extra funds...

Answer

On the 20^th of August, a staff member sat down at this desk and brought up the request from member 56789asking for a withdrawal of $10,000 as they wanted to set up a musical scholarship. When processing the withdrawal the staff member left one zero of the amount and this caused the member to only get paid out $1000 rather than the full $10,000 that the member requested. The member called told us about the issue and we had a discussion about the scholarship and the member was very understanding. I then processed the remaining $9000 in GSS…

Question 7

Which of these statements is incorrect?

Accepted Answer

All incidents must be discussed with someone in the Compliance Team

Answer

All privacy breaches must be discussed with Boosters Privacy Officer, Donna Heath immediately.

Answer

All incidents concerning the fraudulent use of Savvy Cards, must immediately be reported to Financial Crime Manager, Dwayne Jones.

Answer

All errors with a potential financial impact of over $1000 must be discussed in person, where possible, with Allan Yeo.

Question 8

What shouldn’t you consider when thinking about prevention?

Accepted Answer

Who else can take blame and responsibility for the problem

Answer

What system changes could be made to prevent this from occurring again

Answer

What caused the incident to occur in the first place

Answer

Is the procedure fit for purpose and still relevant

Question 9

What should you consider when assessing the materiality of an incident?

Accepted Answer

All of the above

Answer

Impact on members and therefore potential reputational damage

Answer

Financial impact

Answer

Regulatory impact

Question 10

Where can you find Boosters Incident Policy?

Accepted Answer

Employment Hero

Answer

<P>SalesForce</P>

Answer

Your desktop

Answer

Just ask the Compliance team to email it to you.

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