Question 1

What are the responsibilities of an Indexer?

Accepted Answer

Upload vendor documents to the compliance tool such as insurance and corporate documents.

Answer

Take Inbound calls.

Answer

Process documents.

Answer

Work Salesforce Cases.

Question 2

What is the primary responsibility of a processor?

Accepted Answer

Enter all the coverages and data seen on the certificates and or Endorsements in the vendors account including corporate documents like Vendor agreements and licenses.

Answer

Take inbound calls.

Answer

Handle support escalation calls.

Answer

Place outbound calls.

Question 3

The two types of methods the vendor can submit documents is via Online upload through the website portal and emailing us to VCdocuments@realpage.com

Accepted Answer

true

Answer

false

Question 4

When an endorsement is processed you will see?

Accepted Answer

Client name, Type of Endorsement, Version number, policy number, expiration date and, coverage.

Answer

CVN, VID, and, vendors email address.

Answer

Vendors phone number, vendor ID, and, Vendors email.

Answer

Property managers email, Vendors industry code and, vendors CVN.

Question 5

If the PMC is property specific, the client and all their ownership groups and properties are checked off.

Accepted Answer

true

Answer

false

Question 6

What tab within the compliance tool shows you newly online vendor uploads that have not been indexed in the vendors account?

Accepted Answer

Documents Tab/Web

Answer

Insurance Tab/Certificates

Answer

Corporate Tab.

Answer

Insurance Tab/ Endorsement

Question 7

The VCdocuments@realpage.com inbox is used to confirm if an email was received from a vendor, agent, and property manager?

Accepted Answer

true

Answer

false

Question 8

When checking the VCdocuments@realpage.com inbox we don't go past 48 hours.

Accepted Answer

true

Answer

false

Question 9

You can search for the vendor in the Compliance tool using the following:

Accepted Answer

VID number, phone number, email address, EIN or policy number.

Answer

Tax classification, vendors state, or vendors zip code.

Answer

Vendors address, vendors username or vendors industry code.

Answer

Agents email, CVN or, vendors address.

Question 10

When searching for a newly online vendor upload via the online portal you may use Sender type, time sent and, type of document.

Accepted Answer

true

Answer

false

Question 11

Once you locate the vendor in the Compliance tool when searching for an online upload, you will be able to click on their business name and the document that was submitted will appear on the left.

Accepted Answer

true

Answer

false

Question 12

Newly emailed documents and online vendor uploads that have not been processed may also be located in the Web application tool.

Accepted Answer

false

Answer

true

Question 13

What tab within the Compliance tool houses corporate documents like Vendor agreements, licenses and, workers compensation exemption forms?

Accepted Answer

Corporate Tab.

Answer

Insurance Tab.

Answer

Endorsement Tab.

Answer

None of the mentioned options.

Question 14

Invalid/Unusable documents are housed where?

Accepted Answer

Corporate Tab.

Answer

In the Insurance / endorsement tab.

Answer

We do not index them.

Answer

In the Insurance/ Certificates tab.

Question 15

The Endorsement tab will contain additional insured, waiver of subrogation, and Primary and non-contributory endorsements.

Accepted Answer

true

Answer

false

Question 16

The Insurance tab shows all the certificates along with all supporting documents.

Accepted Answer

true

Answer

false

Question 17

An Indication that the document was processed in the Compliance tool will be?

Accepted Answer

Answer

Answer

Positive/ Negative

Answer

Negative/Positive

Question 18

The type of policies that can be entered in the Compliance tool are: General liability, Auto liability, Excess liability, Workers compensation and other policies like Criminal fidelity, on hook, garage keepers, professional and pollution liability.

Accepted Answer

true

Answer

false

Question 19

What feature within the Compliance tool do the processors use to provide details on additional insured failure for General liability, Auto liability and Excess policies?

Accepted Answer

Reason for AI failures.

Answer

Licensing Tab.

Answer

Corporate Tab.

Answer

None of the mentioned options.

Question 20

If the policies are given credit for Additional insured status or waiver of subrogation the boxes are checked.

Accepted Answer

true

Answer

false

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