Indexing and Processing Training Quiz
Quiz by Julia Trevino
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- Q1
What are the responsibilities of an Indexer?
Take Inbound calls.
Process documents.
Work Salesforce Cases.
Upload vendor documents to the compliance tool such as insurance and corporate documents.
120sCE.PK.PN - Q2
What is the primary responsibility of a processor?
Take inbound calls.
Handle support escalation calls.
Enter all the coverages and data seen on the certificates and or Endorsements in the vendors account including corporate documents like Vendor agreements and licenses.
Place outbound calls.
120sCE.PK.PN - Q3
The two types of methods the vendor can submit documents is via Online upload through the website portal and emailing us to VCdocuments@realpage.com
truefalseTrue or False120sCE.PK.PN - Q4
When an endorsement is processed you will see?
CVN, VID, and, vendors email address.
Vendors phone number, vendor ID, and, Vendors email.
Property managers email, Vendors industry code and, vendors CVN.
Client name, Type of Endorsement, Version number, policy number, expiration date and, coverage.
120sCE.PK.PN - Q5
If the PMC is property specific, the client and all their ownership groups and properties are checked off.
truefalseTrue or False120sCE.PK.PN - Q6
What tab within the compliance tool shows you newly online vendor uploads that have not been indexed in the vendors account?
Insurance Tab/Certificates
Corporate Tab.
Documents Tab/Web
Insurance Tab/ Endorsement
120sCE.PK.PN - Q7
The VCdocuments@realpage.com inbox is used to confirm if an email was received from a vendor, agent, and property manager?
truefalseTrue or False120sCE.PK.PN - Q8
When checking the VCdocuments@realpage.com inbox we don't go past 48 hours.
truefalseTrue or False120sCE.PK.PN - Q9
You can search for the vendor in the Compliance tool using the following:
Tax classification, vendors state, or vendors zip code.
Vendors address, vendors username or vendors industry code.
Agents email, CVN or, vendors address.
VID number, phone number, email address, EIN or policy number.
120sCE.PK.PN - Q10
When searching for a newly online vendor upload via the online portal you may use Sender type, time sent and, type of document.
truefalseTrue or False120sCE.PK.PN - Q11
Once you locate the vendor in the Compliance tool when searching for an online upload, you will be able to click on their business name and the document that was submitted will appear on the left.
truefalseTrue or False120sCE.PK.PN - Q12
Newly emailed documents and online vendor uploads that have not been processed may also be located in the Web application tool.
falsetrueTrue or False120sCE.PK.PN - Q13
What tab within the Compliance tool houses corporate documents like Vendor agreements, licenses and, workers compensation exemption forms?
Insurance Tab.
Endorsement Tab.
None of the mentioned options.
Corporate Tab.
120sCE.PK.PN - Q14
Invalid/Unusable documents are housed where?
Corporate Tab.
In the Insurance / endorsement tab.
We do not index them.
In the Insurance/ Certificates tab.
120sCE.PK.PN - Q15
The Endorsement tab will contain additional insured, waiver of subrogation, and Primary and non-contributory endorsements.
truefalseTrue or False120sCE.PK.PN