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Give this quiz to my class
Q 1/13
Score 0
When you are in observation and you notice behaviors that confuse you. E.g. A person is trying to open a beer bottle with his bare hands. What do you do?
60
Stop observing because the user is not a good subject for observation.
Wait until you think the user is finished has reached a good stopping point. Then the whole user behavior would make sense
Go closer over the shoulder of the user and get a better view of what is going on
Q 2/13
Score 0
During your observation and filling out your POEMS sheet? Which statement is correct?
60
I would also share with the user I can try and see how they take to my cool product idea by telling them how they feel about it
I’ll actively observe the user as they go through their experience with the product/services and document their individual experience, as each person has their own way
I have seen this situation before. I can even write down predictions of the users actions
I notice the user is having trouble with using the product. I’ll take the opportunity to write down solutions or bug fixes now
13 questions
Q.
When you are in observation and you notice behaviors that confuse you. E.g. A person is trying to open a beer bottle with his bare hands. What do you do?
1
60 sec
Q.
During your observation and filling out your POEMS sheet? Which statement is correct?
2
60 sec
Q.
Pick out the least-essential guiding point that you can use to make your observations beneficial
3
60 sec
Q.
Why do you think taking a video of the observation is especially good to use?
4
60 sec
Q.
Why, when during the observation, you as the observer are advised not to come up with solutions or bug fixes?
5
60 sec
Q.
Why don’t we just ask the user how they use or describe the way they do things? (e.g. Use the washing machine; or purchase a meal at Burger King)
6
60 sec
Q.
_______(BLANK)_______ data allows you to determine why your users may be having issues with using the specific product feature. (e.g. A person is standing over a hot water dispenser and spending some time understanding what to do.)
7
45 sec
Q.
Understanding your users' pain points is critical to product improvement.
8
30 sec
Q.
You are collecting data from observations to critically develop an opportunity. Which group of users would you not select to research?
9
60 sec
Q.
You are researching how users interact with wearable exercise equipment. Where should you observe their usage?
10
60 sec
Q.
What should you (the observer) do when collecting information?
11
60 sec
Q.
What information should you NOT include in your observations on the POEMS template sheet?
12
60 sec
Q.
Turn this pain point into an opportunity statement: “When the user starts the jogging session, he spends quite some time to select all the songs on his iPhone.”
