Intro to BenefitWallet

Quiz by Jody McNelis

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can

edit the questions
save a copy for later
start a class game
view complete results in the Gradebook and Mastery Dashboards
automatically assign follow-up activities based on students’ scores
assign as homework
share a link with colleagues
print as a bubble sheet

Q 1/19
Score 0
Members must confirm what four pieces of information for the authentication process?
29

Last 4 digits of the SSN; Date of Birth; Full Address; Security Question
Last 4 digits of the SSN; Date of Birth; Full Email Address; Phone number
Full SSN; Date of Birth; Full Address; Account Number
Full SSN; Date of Birth; Full Address; Mother's Maiden Name

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

19 questions

Show answers

Q1
Members must confirm what four pieces of information for the authentication process?
Last 4 digits of the SSN; Date of Birth; Full Address; Security Question
Last 4 digits of the SSN; Date of Birth; Full Email Address; Phone number
Full SSN; Date of Birth; Full Address; Account Number
Full SSN; Date of Birth; Full Address; Mother's Maiden Name
30s
Q2
When using the member’s address for authentication, exactly what information must the member provide to you?
The address is not an acceptable piece of authentication.
Only the street address or PO Box number.
The full address on file, including ZIP code.
Only the city, state, and ZIP code.
30s
Q3
Members who successfully authenticate through the IVR must provide what information to the representative before receiving assistance
Nothing else must be confirmed if successfully authenticated through the IVR.
Name and Address, plus the additional fourth piece of authentication if calling about the HSA.
Name, to confirm the caller is the member.
There is no difference between authenticating a member who entered information in the IVR, and one who did not.
30s
Q4
When giving the initial call greeting, what information are you required to provide about yourself?
Your first name and your phone ID number
Your first and last name
Your first name
Your first and last name, and your phone ID number
30s
Q5
Mr. Smith was transferred to you by a Cigna representative for questions about using his health account funds. How should you authenticate Mr. Smith?
Perform full manual authentication with Mr. Smith.
Assume the Cigna representative authenticated Mr. Smith before he was transferred.
Confirm with the Cigna representative that authentication was performed.
Obtain all the authentication information from the Cigna representative.
30s

Measure skillsfrom any curriculum

Our brand new solo games combine with your quiz, on the same screen

Measure skills
from any curriculum