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Intro to Business - Chapter 5

Quiz by Jan Timmerman

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33 questions
Show answers
  • Q1
    Only private individuals can be considered consumers.
    True
    False
    30s
  • Q2
    Radio and television stations are important sources of consumer information.
    False
    True
    30s
  • Q3
    Good Housekeeping magazine is a trusted source of advice about home, food, and women’s health.
    False
    True
    30s
  • Q4
    About half of all U.S. states have consumer protection agencies.
    True
    False
    30s
  • Q5
    Customer service departments provide customers with information on many consumer topics.
    False
    True
    30s
  • Q6
    High-quality merchandise and services normally cost more than lower-quality goods.
    False
    True
    30s
  • Q7
    Store brands are usually sold at a higher price than national brands.
    False
    True
    30s
  • Q8
    OfficeMax, Home Depot, and Best Buy are examples of warehouse clubs.
    False
    True
    30s
  • Q9
    New automobiles usually are cheaper in September, at the end of the model year.
    True
    False
    30s
  • Q10
    One of the main activities of the FTC is to prevent companies from using unfair practices.
    False
    True
    30s
  • Q11
    You have a right to require a business to put in writing any guarantee before buying.
    False
    True
    30s
  • Q12
    Consumer right to service ensures that consumers can take action to correct problem they have.
    True
    False
    30s
  • Q13
    If you have a problem with a product it is unwise to complain about it in a hostile way.
    False
    True
    30s
  • Q14
    Consumers Union performs independent tests on consumer goods and publishes in
    Good Housekeeping
    Consumer Digest
    Consumer Reports
    The Smart Consumer
    30s
  • Q15
    Consumer information about nutrition, food quality, and meal planning is published by the
    Food and Drug Administration
    Consumer Product Safety Administration
    United States Department of Agriculture
    Environmental Protection Agency
    30s

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