Question 1

Can an RP change the sound notifications repetition through the IR? if so what are the repetition options?

Accepted Answer

Yes, in settings > other > notification alerts > one time/repeats until dismissed

Answer

No, the RP can only set the sound notifications through the BO to repeat until dismissed or no sound

Answer

Yes, in settings > other > notification alerts > one time/3 minutes duration/repeats until dismissed

Answer

Yes, in settings > other > notification alerts > one time/5 minutes duration/repeats until dismissed

Question 2

How can you split payment between tables?

Accepted Answer

Table management > actions > split > select > extract > save > choose table > charge

Answer

Table management > payment > split by tables > charge

Answer

Tickets > sales history > split > choose table

Answer

You can not split payments between tables in IR, only in AR

Question 3

Where else besides sales history can you see the last receipt number?

Accepted Answer

3 lines at the top > scroll down > near the POS ID

Answer

3 lines at the top > purchase orders > last sales receipt #

Answer

There is no other place to see the sales receipt number besides sales history

Answer

In COV4 > customer orders > choose the orders at the category of "Done"> enter the last transaction > press of the 3 lines > print sale receipt #

Question 4

How can an RP send a receipt via phone number in IR?

Accepted Answer

RP can not send receipts via phone number

Answer

Sales history > choose a transaction > "send receipts to a phone number" option

Answer

In the reggie > create an order > attach an HP > send receipt to a phone number

Answer

Settings > other > sent reciept via phone number

Question 5

Where can the RP see his top selling product for a certain time range?

Accepted Answer

3 lines at the top > analytics > top selling items

Answer

3 lines at the top > analytics > top selling items, BUT the feature toggle "KPIs
salesTargets" needs to be activated in order for this data to be displayed in the reggie.

Answer

There is no option to view this data in IR, only in the BO

Answer

Transactions history > 3 horizontal lines > purchase orders

Question 6

One difference between IR and AR?

Accepted Answer

Tables, in IR you can select items and then assign them to a table, while in AR you have to choose the table first and then select the items.

Answer

Tables, in AR you can choose to select the table first and then the products and vice versa.

Answer

No differences, especially not in tables as table management is a developed feature in both IR and AR.

Answer

Tables, In AR you can merge tables, in IR this option is no longer available.

Question 7

Where can you see the total rewards a customer has?

Accepted Answer

Select customer>chose an HP and click on the little "i"> "Rewards"

Answer

Select customer > chose an HP > under the name of the HP you will see how many "Rewards" the HP has if any.

Answer

Rewards are not visible via reggie only via BO in the newest dashboard version.

Answer

You can not see total rewards of an HP via reggie only through the BO under customer directory.

Question 8

When you snooze an item in IR how will it appear in the reggie?

Accepted Answer

"out of stock"

Answer

"offline"

Answer

"unavailable"

Answer

"out of order"

Question 9

How can you take a product back online after snoozing?

Accepted Answer

Via IR reggie, long press on the product and mark take back online

Answer

Two presses in a row on the product > then choose take back online

Answer

Via IR reggie, long press on the product and mark take back online, but only manager user has the ability to do that in the reggie.

Answer

Only via BO > under products > choose the wanted product > select the check box > mark take online/offline

Question 10

Where can you see Z reports history in IR ?

Accepted Answer

Past shifts > custom select the from and to dates > choose the wanted date and press on it and the z report will show

Answer

Past shifts > custom select the from and to dates > choose the wanted date and press on it and the z report will show.

Note: will only show the Z Reports of the current month not any further.

Answer

In the IR reggie > go to "Balance" >"history"> you will see all the z reports that were generated.

Answer

There is no option to see past Z Reports via IR, only through the BO under reports.

Question 11

What are the differences between the Z Reports in IR and AR ?

Accepted Answer

There is no difference, Z Reports are the same in both IR and AR

Answer

In IR Z Reports tips are shown, while in AR tips are not included in the z report

Answer

In IR the Z Reports shows the sales excluding tax, while AR does not as UK clients don't use tax.

Answer

In AR the "legal ID" of the RP will appear at the top as a security configuration for uk RPs while for IL clients it is not necessary.

Question 12

An order has been paid without attaching an HP to it, how can you assign an HP post payment?

Accepted Answer

Go to sales history > "attach customer"

Answer

Go to sales history > "create table" > edit > assign an HP > save

Answer

Go to sales history > "replace receipt" > add the Hp's name to the new receipt

Answer

In IR this is not an option available, the RP will need to refund the transaction and create a new one and assign the Hp to it or add the HP's name to the notes.

Question 13

Can you update an employe's password through IR?

Accepted Answer

Yes you can and it will change automatically in the BO as well

Answer

You can but the feature is currently not working and therefore should ask RP's to change the password via the BO only.

Answer

No, there is no option in IR for this action.

Answer

Yes you can and but it will not change automatically in the BO, therefore you will need to change the password manually in the BO afterwards

Question 14

RP wants to give a certain HP a one time discount on a product she purchased out of her shopping list, how can he do that?

Accepted Answer

Choose the product in the shopping list > a window will open, at the bottom right "add discount" option will show> choose the amount wanted > discount will apply to that specific product

Answer

Choose the product in the shopping list > swipe right at the chosen product > "add discount" option will show > choose the amount wanted > discount will apply to that specific product

Answer

After choosing all the products > select "add discount" at the bottom of the shopping list> manually set a discount amount > choose the product you want the discount to apply on > save

Answer

This option is no longer available in the new IR build 1.9.361 (8416)

Question 15

RP wants to set a target goal for sales in IR and see which product is currently being purchased the most, where can he see those details ?

Accepted Answer

3 lines at the top left > analytics > layout of top selling items  , target goal can not be set through the IR nor through the new version of the BO dashboard

Answer

3 lines at the top left > analytics > layout of top selling items can be viewed in IR, target goal can only be set through the BO and for a time period of one day or a custom range

Answer

3 lines at the top left > analytics > set a layout of top selling items and target goal

Answer

3 lines at the top left > analytics > layout of top selling items and target goals can be viewed in the IR but can only be set through the BO

Question 16

If an RP wants to edit or add a product in IR , where do they add the product?

Accepted Answer

A feature toggle needs to be activated in the BO and then a category of "products will show in the reggie

Answer

Catalogue > menu > select a product > edit

Answer

Catalogue > menu > long press on a product > edit

Answer

In the new build 1.9.361 (8416) this option is no longer available as it caused issues with the menus

Question 17

An RP asks to see the employee name on the kitchen print out (not only at the receipt) for quick transactions , where is this option activated in IR?

Accepted Answer

You need to enable a POS toggle in the BO "Disable order creation for quick transactions" for the employee name to show

Answer

You need to enable in the BO a POS toggle called "employee picker shown on screen"

Answer

You need to disable a POS toggle in the BO "Disable order creation for quick transactions" for the employee name to show

Answer

In order for the RP to see the employee name on the kitchen print out and not only the receipt the RP needs to enable a POS toggle called "employee picker"

Question 18

In IR you can split payment by products, is this statement true or false?

Accepted Answer

TRUE

Answer

FALSE

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