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iOS Reggie [Support]

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18 questions
Show answers
  • Q1
    Can an RP change the sound notifications repetition through the IR? if so what are the repetition options?
    No, the RP can only set the sound notifications through the BO to repeat until dismissed or no sound
    Yes, in settings > other > notification alerts > one time/repeats until dismissed
    Yes, in settings > other > notification alerts > one time/3 minutes duration/repeats until dismissed
    Yes, in settings > other > notification alerts > one time/5 minutes duration/repeats until dismissed
    300s
  • Q2
    How can you split payment between tables?
    Table management > payment > split by tables > charge
    Tickets > sales history > split > choose table
    You can not split payments between tables in IR, only in AR
    Table management > actions > split > select > extract > save > choose table > charge
    300s
  • Q3
    Where else besides sales history can you see the last receipt number?
    3 lines at the top > purchase orders > last sales receipt #
    There is no other place to see the sales receipt number besides sales history
    3 lines at the top > scroll down > near the POS ID
    In COV4 > customer orders > choose the orders at the category of "Done"> enter the last transaction > press of the 3 lines > print sale receipt #
    300s
  • Q4
    How can an RP send a receipt via phone number in IR?
    Sales history > choose a transaction > "send receipts to a phone number" option
    In the reggie > create an order > attach an HP > send receipt to a phone number
    RP can not send receipts via phone number
    Settings > other > sent reciept via phone number
    300s
  • Q5
    Where can the RP see his top selling product for a certain time range?
    3 lines at the top > analytics > top selling items, BUT the feature toggle "KPIs salesTargets" needs to be activated in order for this data to be displayed in the reggie.
    There is no option to view this data in IR, only in the BO
    3 lines at the top > analytics > top selling items
    Transactions history > 3 horizontal lines > purchase orders
    300s
  • Q6
    One difference between IR and AR?
    Tables, in AR you can choose to select the table first and then the products and vice versa.
    No differences, especially not in tables as table management is a developed feature in both IR and AR.
    Tables, In AR you can merge tables, in IR this option is no longer available.
    Tables, in IR you can select items and then assign them to a table, while in AR you have to choose the table first and then select the items.
    300s
  • Q7
    Where can you see the total rewards a customer has?
    Select customer > chose an HP > under the name of the HP you will see how many "Rewards" the HP has if any.
    Rewards are not visible via reggie only via BO in the newest dashboard version.
    Select customer>chose an HP and click on the little "i"> "Rewards"
    You can not see total rewards of an HP via reggie only through the BO under customer directory.
    300s
  • Q8
    When you snooze an item in IR how will it appear in the reggie?
    "offline"
    "unavailable"
    "out of stock"
    "out of order"
    300s
  • Q9
    How can you take a product back online after snoozing?
    Two presses in a row on the product > then choose take back online
    Via IR reggie, long press on the product and mark take back online, but only manager user has the ability to do that in the reggie.
    Only via BO > under products > choose the wanted product > select the check box > mark take online/offline
    Via IR reggie, long press on the product and mark take back online
    300s
  • Q10
    Where can you see Z reports history in IR ?

    Past shifts > custom select the from and to dates > choose the wanted date and press on it and the z report will show.

    Note: will only show the Z Reports of the current month not any further.

    In the IR reggie > go to "Balance" >"history"> you will see all the z reports that were generated.
    Past shifts > custom select the from and to dates > choose the wanted date and press on it and the z report will show
    There is no option to see past Z Reports via IR, only through the BO under reports.
    300s
  • Q11
    What are the differences between the Z Reports in IR and AR ?
    In IR Z Reports tips are shown, while in AR tips are not included in the z report
    In IR the Z Reports shows the sales excluding tax, while AR does not as UK clients don't use tax.
    In AR the "legal ID" of the RP will appear at the top as a security configuration for uk RPs while for IL clients it is not necessary.
    There is no difference, Z Reports are the same in both IR and AR
    300s
  • Q12
    An order has been paid without attaching an HP to it, how can you assign an HP post payment?
    Go to sales history > "attach customer"
    Go to sales history > "create table" > edit > assign an HP > save
    Go to sales history > "replace receipt" > add the Hp's name to the new receipt
    In IR this is not an option available, the RP will need to refund the transaction and create a new one and assign the Hp to it or add the HP's name to the notes.
    300s
  • Q13
    Can you update an employe's password through IR?
    You can but the feature is currently not working and therefore should ask RP's to change the password via the BO only.
    No, there is no option in IR for this action.
    Yes you can and it will change automatically in the BO as well
    Yes you can and but it will not change automatically in the BO, therefore you will need to change the password manually in the BO afterwards
    300s
  • Q14
    RP wants to give a certain HP a one time discount on a product she purchased out of her shopping list, how can he do that?
    Choose the product in the shopping list > a window will open, at the bottom right "add discount" option will show> choose the amount wanted > discount will apply to that specific product
    Choose the product in the shopping list > swipe right at the chosen product > "add discount" option will show > choose the amount wanted > discount will apply to that specific product
    After choosing all the products > select "add discount" at the bottom of the shopping list> manually set a discount amount > choose the product you want the discount to apply on > save
    This option is no longer available in the new IR build 1.9.361 (8416)
    300s
  • Q15
    RP wants to set a target goal for sales in IR and see which product is currently being purchased the most, where can he see those details ?
    3 lines at the top left > analytics > layout of top selling items , target goal can not be set through the IR nor through the new version of the BO dashboard
    3 lines at the top left > analytics > layout of top selling items can be viewed in IR, target goal can only be set through the BO and for a time period of one day or a custom range
    3 lines at the top left > analytics > set a layout of top selling items and target goal
    3 lines at the top left > analytics > layout of top selling items and target goals can be viewed in the IR but can only be set through the BO
    300s

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